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Reviewed 5 October 2020

We stayed at this hotel last Friday for a 5k race in the area. Check in was easy and the woman at the desk was helpful with helping us find a restaurant in the area for dinner. We entered our room and the room next to us was blaring their music and it sounded like they had several people in the room partying. My mom who was with us wanted to complain but I commented how it was still early and hopefully they would turn it down after we get back from dinner. Fast forward to after dinner, the room next to us was quiet and we thought we were in the clear. Then at 2:30am the music start blaring very loud and the walls were vibrating. Sounded like they were having a party with people loudly singing. We called the front desk and someone came up within 10 minutes to tell them to turn it down. The party lowered the music but it was still rather loud as the hotel walls seem so thin and you can hear just about everything in the neighboring rooms. They continued to talk very loud and sing as my daughter who had a race the next morning tried to sleep. To top it off our toilet wasn’t working and we went downstairs to let the staff know but they didn’t seem to care. No one offered to fix it and we just decided it was easier to use the bathroom in the lobby rather than arguing with the person behind the desk. We should have asked to have our room changed but by the time we realized it wasn’t working it was very late and we just thought it was easier to stay put rather than move all our belongings. This coming weekend, we are planning another visit to the area and it’s a shame we can’t stay at this hotel because it is very close to our venue. I guess we will have to look for another hotel in the area!

Date of stay: October 2020
Trip type: Traveled with family
Thank Tracydawn1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiernan Newman, General Manager at Courtyard Lincroft Red Bank, responded to this reviewResponded 7 October 2020


Thank you for choosing to stay at the Courtyard Lincroft Red Bank and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.

Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

Sincerely,
Kiernan Newman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 September 2020

We stayed at this hotel for a wedding in the area. It was not a good hotel stay! There is construction happening, so the place is a mess. There were workers banging on the roof near our room. We weren’t able to sleep. Then, a woman from room service barged into our room in the morning. We had our “do not disturb” sign up, were still in bed, and hadn’t checked out yet, but she entered anyway. We wanted to call the desk, but our room phone wasn’t connected to anything, so it didn’t work. Omg!

Date of stay: September 2020
Trip type: Traveled as a couple
Thank Lynnc8200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene Pattwell, Other at Courtyard Lincroft Red Bank, responded to this reviewResponded 5 September 2020

Good afternoon,

We sincerely apologize for the issues that you experienced during your stay. Each of these issues will be addressed with the department managers to ensure that this does not happen in the future.
We do hope that you will return again after the construction is complete so that you might enjoy our brand new hotel.

Thank you,

The Management Team

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Reviewed 5 July 2020

My wife and I traveled to Red Bank to visit our daughter and stayed at the Red Bank Courtyard. While it is under construction, we had a very pleasant stay, and were upgraded to a suite. The best part of the visit was the front desk associate, Kate. She was very helpful in allowing us to checkout late, because of trip to the beach, and located my misplaced cell phone when I inadvertently left it lay while checking out. We will definitely stay here again while in Red Bank.

Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Steelhauler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiernan Newman, General Manager at Courtyard Lincroft Red Bank, responded to this reviewResponded 8 September 2020

Thank you for your recent stay with us and taking the time to write a review. We are delighted you enjoyed your stay with us. We look forward to having you stay with us again.

Kiernan Newman
General Manager

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Reviewed 2 March 2020

Barbara Shannon at the Lincroft Marriot hotel
Went out of her way to accommodate me during a very difficult time. I had a gout attack and couldn’t leave the bed
Barbra went out of her way to call me and make sure I was ok
She genuinely cared
It was a very nice feeling and would highly recommend this hotel 5 stars !!!!!!!!!!!!

Date of stay: February 2020
Trip type: Traveled on business
Thank I5635ZVpeterc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiernan N, General Manager at Courtyard Lincroft Red Bank, responded to this reviewResponded 4 March 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Lincroft Red Bank.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Lincroft Red Bank and we hope you choose to create more memories here whenever your travels bring you back to Red Bank.

Sincerely,
Kiernan Newman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 February 2020

Staying here on business. Renovations going on but never bothered me. The staff is phenomenal and most accommodating in EVERY single way. Thank you Barbara and staff. Although I have stayed in more updated and "nicer" hotels - I've never received this level of customer service. Would I stay again? ABSOLUTELY!

Date of stay: February 2020
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank shellymK5337CR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiernan N, General Manager at Courtyard Lincroft Red Bank, responded to this reviewResponded 27 February 2020

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Lincroft Red Bank.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Lincroft Red Bank and we hope you choose to create more memories here whenever your travels bring you back to Red Bank.

Sincerely,
Kiernan Newman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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