Great Staff and very helpful to visitors of the area. Breakfast was decent and was always packed. The location was excellent with great view of New York skyline and commute was great. The only issue I had was that the internet would not connect to my firestick, so I had to use my hotspot to watch anything from the Firestick. I called the front desk for help but never received any assistance from the hotel. and the ice maker in the room didn't work and the ice machine on the 6th floor was broken so I had to travel to the 7th floor to get ice. If we visit New York again, I might boof again.