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Reviewed 3 weeks ago via mobile

Thanks to Shan for always being so fast to pay jackpots. He’s always pleasant and quick!
Shan also watched my machine when I had to take a quick run to the restroom. I didn’t have to worry about someone else jumping on my favorite machine. Next time you win a jackpot, ask for Shan.

Date of stay: July 2021
Trip type: Traveled with friends
Thank Shirl V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear Shirl V,

Thank you for taking the time to give the Grand Sierra Resort & Casino a 5-star review! We are elated to hear about your experience with Shan. We have passed on your kind feedback to management, so Shan can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Shan is super helpful every time I am at GSR. From printing my players card, to cleaning the machines for me, he makes sure I have a great experience.
I look forward to seeing Shan as he's always so pleasant.

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank 704cristetat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear 704cristetat,

Thank you for taking the time to give the Grand Sierra Resort & Casino a 5-star review! We are elated to hear about your experience with Shan. We have passed on your kind feedback to management, so Shan can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

My family and I stayed at this resort a couple of weeks ago and had a great time. We received especially excellent service from Frederic at the Impulse store. We purchased some t-shirts and a nice basketball jersey from him. He knew a lot about the products and sizing and took his time with us. He also provided excellent information about the local University that we visited during our stay. Another standout person is the manager at the Johnny Rockets in the hotel. She was very personable and went out of her to make sure our dinner was fabulous. This resort has a lot to offer in the way of activities. Be sure to check out the bowling alley and the fitness studio - both were great!

Date of stay: August 2021
    • Sleep Quality
    • Rooms
    • Service
Thank MarianneD759
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear MarianneD759,

Thank you for taking the time to give the Grand Sierra Resort & Casino a 5-star review! We are elated to hear about your experience with Frederic. We have passed on your kind feedback to management, so Frederic can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

She is the best! Attentive, knows her customers, super positive' and even when busy... she is on it! If I could give the service she provides more than 5 stars i would. Gsr service is all around good but she is exceptional. Visit her she's in high limit! Thanks for the excellent customer service!!

Date of stay: August 2021
Trip type: Traveled with friends
Thank R1566DIcrystalr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear R1566DIcrustalr,

Thank you for taking the time to give the Grand Sierra Resort & Casino a 5-star review! We are elated to hear about your experience with An An. We have passed on your kind feedback to management, so An An can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Best option for slots and table games in Reno. Friendly staff. Shan the slot technician is awesome! They have a really good comp system with lots of free play and free hotel rooms. Very friendly cocktail waitress staff

Date of stay: August 2021
Trip type: Traveled solo
Thank hots930
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 3 weeks ago

Dear hots930,

Thank you for taking the time to give the Grand Sierra Resort & Casino a 5-star review! We are elated to hear about your experience with Shan. We have passed on your kind feedback to management, so Shan can receive the recognition he deserves. We are very lucky to have him on our team. We are looking forward to you visiting us again soon!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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