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Reviewed 5 weeks ago

I'm perplexed by how anyone could rate them lower than five stars. They are beyond in absolutely every category. Definitely our favorite casino across multiple states!!! Great place to eat, drink and socialize with some of the nicest people!

Date of stay: April 2021
Trip type: Traveled as a couple
Thank jlou2576
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear jlou2576,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Love Love GSR .Always looking forward visiting the resort.Many thanks to our host Audrey Carlson who always make us feel like a VIP everytime me and my wife visits.Making sure our rooms ready on time,arranging our tournaments ,celebrated few special occasions with her help and she always have time to chat with us.Can’t ask for any place to stay in Reno.Thank you Audrey C. until the next visit!

Date of stay: March 2021
Trip type: Traveled as a couple
Thank EdithH470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear EdithH470,

Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort and working with Audrey. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 April 2021

Had a great time at the Grand. Got a suite for my daughters bday from our awsome host Audrey Carlson and invited friends to celebrate together. Laser tag, pizza, and a lot of kids having fun. 200 characters long now.

Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank skiidog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 4 weeks ago

Dear skiidog,

Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience at our resort with Audrey. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to your return.

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 April 2021 via mobile

Me and my girlfriends and I came to GSR and played at Carolanne’s table. She really made out game so much fun and a great experience. Was able to joke around with us and make our day super fun. Will definitely be coming back for Sunday Funday!

Date of stay: April 2021
Trip type: Traveled with friends
Thank 618sidneym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 10 April 2021

Dear 618sidneym,

Thank you for taking the time to give the Grand Sierra Resort and Casino a 5-star review! We are elated to hear about your experience with Carolanne. We have passed on your kind feedback to management so Carolanne can receive the recognition she deserves. We are very lucky to have her on our team. We are looking forward to you visiting us again soon!

Thank you!

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Reviewed 9 April 2021 via mobile

It was another great get away for a few days. Audrey Carlson was so awesome to help me book my accommodations and dinner reservations within short notice. My wife and I were invited to a special Charley Palmer Steak House special event. Charley Palmer himself prepared the 4 course meal and personally spoke to eat guest! It was an awsome weekend getaway trip. All thanks to Audrey.

Date of stay: March 2021
Trip type: Traveled with family
Thank Mikesaelaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer Care, Guest Services / Front Office at Grand Sierra Resort and Casino, responded to this reviewResponded 10 April 2021

Dear Mikesaelaw,

Thank you for this amazing review! We appreciate your feedback and are elated to hear about your experience at our resort with Audrey. Guest experience is very important to us here at the Grand Sierra Resort and Casino. We look forward to welcoming you back soon.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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