we booked 3 rooms to a family vacation.
arriving the hotel at late evening around 8pm and after waiting in line for check-in for more than 30 min we've been told that 1 of the rooms not ready!!!
when we booked more that 2 months ago, we asked for extra bed as one of the families have 3 kids, after verify again the request during check-in we're waiting more than 4 hours (till 1am) and still no bed, calling housekeeping is a waist of time as we try it 4 times, even reception couldn't help at night and i found myself sleeping on the floor and having the kids sleep in beds.
i won't recommend to stay there for families with kids and/or someone how doesn't like smoke smell, you can't hide the smell once in the casino area and dining area so you will need to walk out the hotel.
the hotel show "Tournament of Kings" provide a great experience for families and the kids, be ready to eat with your hands.More