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Reviewed 4 April 2018 via mobile

We recently stayed overnight arriving early on a Tuesday morning. We were in California for a visit and our flight was real early Wednesday morning. We arrived the self checking kiosks were all down had to wait in line. We were supposed to be in the new updated tower. If that was the updated tower then I shutter to think what the “old” tower holds. We arrived to our room to find a hair ball in the drain of our sink. Other people’s belongings next to our couch. When packing up in the morning looking under the couch I located some lovely trash from the previous guest as well as a bathing suit that was left behind by the previous guest. Makes me shutter to think of what was and wasn’t cleaned. Yuck! On another note the casino is small the pools were closed except 1 because it was a weekday. So the one pool open was so over crowded it was awful. The arcade on the lower level was dirty and run by some rude managers. The machines were so full of dust when you dropped coins off the ledge of the one machine they got caught in the dirt and wouldn’t fall into the shoot causing missed tickets for multiple kids. Very very disappointed. Will not recommend or stay again.

Stayed: April 2018, traveled with family
2  Thank Kristie2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Excalibur Hotel & Casino, responded to this reviewResponded 5 April 2018

Dear Kristie2001:

The circumstances you described here are truly discouraging. Please afford us the chance to apologize for the housekeeping shortfalls you experienced in your assigned guestroom, as well as for the cleanliness issues found in the Arcade area. We further regret if any members of our staff performed unwelcomely. Rest assured we will work diligently to remedy the shortcomings mentioned in your review and commit ourselves to a better resort experience going forward. We sincerely hope to be given the chance to improve your impression of Excalibur in the future.


Sincerely,

Maxie M.

Guest Relations Specialist
Excalibur Hotel & Casino
MGM Resorts International
guestrelations@excalibur.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Have stayed here many times. First time staying with kids. Worked out perfectly. They enjoyed themselves and plan to use this hotel again when we return. Good location, good places to eat and snack. Overall always a good stay.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with MGM Resorts International
1  Thank Marlene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

The location is great. Rooms are clean and affordable. I enjoy the family atmosphere and the accessibility to the Luxor, Mandalay Bay and New York hotels/casinos and amenities. My son loves staying here and calls it his Castle. =)

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with MGM Resorts International
Thank mariagnavarro1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

This is an MGM property, and managed very well. There are no upscale dining options onsite, but many options nearby. Staff, such as valet parking and bell hops, were all very friendly and customer service oriented.

  • Stayed: April 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank jkanter0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

Since somebody in our group are first timer , they enjoy a lot, for me 5 star on the show called king of the king and the food they serve , am say superb... in all got my expectation.bravooooooooooooooooooooooooooooooooooooooooooooo...scalibur

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with MGM Resorts International
Thank idecan628175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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