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Reviews (34,117)
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Reviewed 4 April 2018

Elevator in pyramid was sluggish. I had to ask for towels daily. Not enough electrical outlets for two people. Mattresses were soft. Sheets were not changed , only pillowcases. Some type of construction awakened us on the last day with drilling and hammering and was not notified.

  • Stayed: March 2018, traveled with friends
    • Value
    • Location
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Review collected in partnership with MGM Resorts International
Thank Vonnie3358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Luxor Hotel & Casino, responded to this reviewResponded 6 April 2018

Dear Vonnie3358:

While we are certainly glad you choose to stay with us at Luxor, we regret your time here proved somewhat unremarkable. Thank you for sharing your feedback regarding your visit. We value your insights and will consider them as we strive to provide our guests with a more rewarding experience moving forward.

Sincerely,

Deborah H.
Guest Relations Specialist
Luxor Hotel & Casino
MGM Resorts International
guestrelations@luxor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Room was about what you'd expect for the money, nothing special but clean. The hotel was cool, but too far south on the strip. The bed was waaay too stiff and felt like almost sleeping on the ground. Shower water pressure was amazing...

  • Stayed: April 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank mattlee661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

We always stay at the luxor well I say always we have been 3 times and this time we really noticed a change. We landed after a 10h flight and transferred to the hotel and checked in we made our way up to our room only to discover the room was not made up it was discussting to say the least it looked like someone had a really good time in vegas. We waited half an hour for someone to meet us at the room to give us a key for a new room. The rooms are dated and I understand they were being refurbished but we did not see this in our room. Apart from that incident it was a lovely 2 weeks the hotel is dated and looking tired now so I think we will be looking to stay some where more in the middle of the strip next time. We will still always visit this hotel and maybe stay once it had had an upgrade.

Stayed: October 2017, traveled as a couple
Thank Louise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Luxor Hotel & Casino, responded to this reviewResponded 6 April 2018

Dear Louise G:

Thank you for your years of loyalty, and honest assessment of our resort. Please accept our deepest apologies for your disappointment regarding your assigned accommodations, as well as the service issue you encountered upon entering your room. Our goal is to make your experience remarkable throughout your stay. We know that there are many choices when staying in Las Vegas, and we hope for the chance to restore your faith in our resort.

Sincerely,

Deborah H.
Guest Relations Specialist
Luxor Hotel & Casino
MGM Resorts International
guestrelations@luxor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Was a great experience. Would go again and will tell family and friends about it. The atmosphere was different from what I am use to but I loved it. The food was high and some want even good. I love to eat and the good needs to be great especially if its high.

  • Stayed: March 2018, traveled with friends
    • Value
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Review collected in partnership with MGM Resorts International
Thank julisaann89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

Awesome hotel close to the airport, welcome to vegas sign, and more. My wife and I loved it. The room had a Bath tub and shower. They shave their own food court in case you don't want to walk out. We saw the Blue Man Group Show and got to be involved!! Loved the experience!

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank joseacruz27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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