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2 - 7 of 63 reviews
Reviewed 20 September 2021 via mobile

We were disappointed in this location. Our bathroom had grime around the molding, a rust stain on the shower tile and most troublesome, the toilet did not consistently function. It would not always flush and the sound of it running kept us up. We called it toilet roulette because you never knew the outcome. The uncomfortable mattress and pillows also kept us up. There was also grime on the nightstand, which I had to use my own Clorox wipes to clean. Breakfast was a pile of paper bags and apples, cereal, water and coffee. If this was a covid precaution, money is better spent on disinfecting rooms! There were also beer cans strewn in the parking lot. The public restroom had no toilet paper. This is a hard no. Disappointed as Marriott elite members.

Date of stay: September 2021
Trip type: Traveled as a couple
Thank Poipu04
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 August 2021

We stayed there in July and there was a ton of folks from National Grid. The restaurant had breakfast food for National Grid set aside and basically only coffee for the rest of us. They said that there order didn’t come in even though they could have bought milk at the convenience store next door. I was supposed to receive extra Marriott points p, but never got them.
We decided to give them a second chance in August, but that was a mistake since they had the same situation with Breakfast with the same exact excuse. Bonus was that there was a bunch of rowdy school age hockey players running in the house.

Date of stay: July 2021
    • Value
    • Sleep Quality
    • Service
Thank Culture629063
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 September 2020 via mobile

Look no further and stay at the Fairfield Inn. I’ve stayed here in the past and here is a current review of the hotel. (It had been renovated 3 years ago). King size bed is extremely comfortable with great pillows that won’t break your neck. Large room with new rugs and nice layout. Refrigerator and microwave included. Extremely clean and all protocols for COVID-19 are followed. Great shower with strong water pressure and large towels that actually wrap your body. Staff and service is extremely attentive. Should be rated at least 3 -4 stars. Definitely stay here when visiting the area.

Date of stay: September 2020
Trip type: Traveled with family
1  Thank Mariamitz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 February 2020

Stayed here for 2 nights and it was fine , rooms were clean and spacious ,bed was comfortable, good location as restaurants are close by ,good choice for breakfast , fitness room was ok as well , staff were friendly at front desk

Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ben H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FFITEWKSBURY, General Manager at Fairfield Inn Boston Tewksbury/Andover, responded to this reviewResponded 4 February 2020

Ben H.,

Thank you kindly for your review. We encourage all guests to write reviews on their stays. We are pleased to hear that the hotel suited your needs from room cleanliness, comfort & space, to a good breakfast, friendly staff service, and location. We pride ourselves to make sure all guests are satisfied with their stay and looks that we could have improved on our fitness center that could have possibly improved our rating. We would love to hear your thoughts on the fitness center as our goal is for all of our guests to be 100% satisfied with their stay. Thank you again.

In the Spirit of Hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 January 2020

Room was clean and staff was very polite.A/c unit was loud and did not shut off all night.We tried breakfast.It was one of the worst breakfasts and any of the Marriott hotels we stayed at.It does look like this is a older outdated Inn.. There is much newer places close by

Room tip: 1 elavator makes for long waits
Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
Thank lori m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FFITEWKSBURY, General Manager at Fairfield Inn Boston Tewksbury/Andover, responded to this reviewResponded 31 January 2020

Hello Jim M,

Thank you kindly for your response and kind words in regards to the clean room and polite staff. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations when it came to the A/C unit and breakfast. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can deliver exceptional service to guests like you.

In the Spirit of Hospitality.

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