I stayed at this particular location for 12 days from end of August through the first part of September. I usually stay here when I travel on business to Burlington. As an SPG member have stayed at many Marriott properties over the years, globally. While the hotel is mostly clean and very convenient to my supplier, a recent experience suggests I will not be staying here again. The front desk staff and Ian (FDM) told me when I checked in that my SPG number was entered for credit for my stay. I was told this as well (I asked again) upon my departure and was assured my number was entered. Two weeks now of no resolution, nor credit to my account. I have called the overall hotel Manager (Brooks last name) where he told me he would call and follow up. Never happened. Lied to now three times. Called Marriott SPG directly and they stated that it would take up to 10 business days because the hotel NEVER ENTERED my number!! I asked to speak to a supervisor only to be told she could do nothing and I would have to be referred to a different supervisor, and that it would take up to two days for them to call me back. I have been a member for over 10 years and never (globally) has the service and follow up been this poor. Never. Numerous call trying to get this...I stayed at this particular location for 12 days from end of August through the first part of September. I usually stay here when I travel on business to Burlington. As an SPG member have stayed at many Marriott properties over the years, globally. While the hotel is mostly clean and very convenient to my supplier, a recent experience suggests I will not be staying here again. The front desk staff and Ian (FDM) told me when I checked in that my SPG number was entered for credit for my stay. I was told this as well (I asked again) upon my departure and was assured my number was entered. Two weeks now of no resolution, nor credit to my account. I have called the overall hotel Manager (Brooks last name) where he told me he would call and follow up. Never happened. Lied to now three times. Called Marriott SPG directly and they stated that it would take up to 10 business days because the hotel NEVER ENTERED my number!! I asked to speak to a supervisor only to be told she could do nothing and I would have to be referred to a different supervisor, and that it would take up to two days for them to call me back. I have been a member for over 10 years and never (globally) has the service and follow up been this poor. Never. Numerous call trying to get this straightened out, and still no movement. Never will stay here again, and now rethinking staying at Marriott at all going forward. Terrible.More