I am suffering from bed bugs from this place. I'm miserable. No apology. Just denial from management. I've gone to corporate and filed with health dept. The GM is a danger to the community. The fact that I'm as bitten up as I am means they had bed bugs for WEEKS.
Hi Shanelle T,
Thank you for staying at our Holiday Inn Express & Suites Interstate 95 Capitol Beltway Largo and for sharing your feedback. I am glad to have been a host to one of our valued guests.
We do our best to provide top-notch service and accommodations. I'm sorry to learn about your experience. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent a private message to get additional information.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
Check in was a breeze with super friendly staff. Rooms are super clean too and updated too. Bathrooms were okay- did not have individual shampoos/soaps and our dispenser was broken, but once again very clean. Complimentary breakfast was plentiful as well. Taking off one star because we requested connecting rooms in advance and were told we were booked with them in mind, but upon checking in, we were told the wrong info. Overall, a pleasant experience!
The most terrible and disgusting experience we ever had. Stay away from this hotel if you value hygiene. We lost 2 hours of time, our plans for the evening were ruined and in the end we just had to leave for another hotel. We changed 3 rooms trying to check in, one room is dirtier than another: blood stains on the blankets, sticky, filthy stains on the tables, greasy stains on the phone, dirty bathrooms and toilets which obviously were not cleaned for a very long time. To Holiday Inn Management - you need to replace all house keeping personnel in this hotel, they are useless and don’t do their job properly. Customer support phone number was not helpful at all.
Hello, T S
Thank you for staying at our Holiday Inn Express & Suites Interstate-95 Capitol Beltway-Largo. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.
I hope you can accept my humble apology for not meeting some of your expectations. I have shared your concerns with our local staff to ensure a much better quality of service in future stays. Our team of professionals is working on it as I write this reply.
I have also sent you a private message to further assist you.
Our local team truly enjoys delivering the most enjoyable experience to our beloved guests.
Hopefully, we will get to host you again! We just can't wait to show you the improvements.
See you soon.
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
The hotel was clean overall. Although we found a small stain on one of thethe comforters and a stand of hair on the bed. Although we felt a bit disgusted, we knew that this wasn’t a 5-star hotel and some minor inconveniences would be there. The bathrooms were very clean. We’ve stayed there twice. The first time we were given room #126 which was right next to the reception. You’ll hear tut doors open and slam shut the entire night. We didn’t get a good nights sleep. So beware of that room. The second time I specifically requested a room upstairs and it was a good decision. It was silent and peaceful and we all got a good nights sleep. So overall I would highly recommend this place if you’re looking for a decent place for a quick night cap. Keep your expectations a bit lower than a 5-star hotel.
During our first stay, the staff who checked us in was ok. Wasn’t rude or anything. But wasn’t too customer friendly either. On our second stay, the lady at the front desk was super friendly and courteous.
I really appreciated the fridge and microwave in our suite. Was very useful to reheat the left overs from the restaurants.
A great location. Walking distance to the Woodmore shopping center for restaurants and stores. The breakfast area smelt of bacon. So great if you're a carnivore. No one wiped down tables or cleaned the area until after breakfast hours.
