Check in was a breeze with super friendly staff. Rooms are super clean too and updated too. Bathrooms were okay- did not have individual shampoos/soaps and our dispenser was broken, but once again very clean. Complimentary breakfast was plentiful as well. Taking off one star because we requested connecting rooms in advance and were told we were booked with them in mind, but upon checking in, we were told the wrong info. Overall, a pleasant experience!
The most terrible and disgusting experience we ever had. Stay away from this hotel if you value hygiene. We lost 2 hours of time, our plans for the evening were ruined and in the end we just had to leave for another hotel. We changed 3 rooms trying to check in, one room is dirtier than another: blood stains on the blankets, sticky, filthy stains on the tables, greasy stains on the phone, dirty bathrooms and toilets which obviously were not cleaned for a very long time. To Holiday Inn Management - you need to replace all house keeping personnel in this hotel, they are useless and don’t do their job properly. Customer support phone number was not helpful at all.
Hello, T S
Thank you for staying at our Holiday Inn Express & Suites Interstate-95 Capitol Beltway-Largo. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.
I hope you can accept my humble apology for not meeting some of your expectations. I have shared your concerns with our local staff to ensure a much better quality of service in future stays. Our team of professionals is working on it as I write this reply.
I have also sent you a private message to further assist you.
Our local team truly enjoys delivering the most enjoyable experience to our beloved guests.
Hopefully, we will get to host you again! We just can't wait to show you the improvements.
See you soon.
Alejandro G.
Case Manager
IHG Hotels & Resorts Service
The hotel was clean overall. Although we found a small stain on one of thethe comforters and a stand of hair on the bed. Although we felt a bit disgusted, we knew that this wasn’t a 5-star hotel and some minor inconveniences would be there. The bathrooms were very clean. We’ve stayed there twice. The first time we were given room #126 which was right next to the reception. You’ll hear tut doors open and slam shut the entire night. We didn’t get a good nights sleep. So beware of that room. The second time I specifically requested a room upstairs and it was a good decision. It was silent and peaceful and we all got a good nights sleep. So overall I would highly recommend this place if you’re looking for a decent place for a quick night cap. Keep your expectations a bit lower than a 5-star hotel.
During our first stay, the staff who checked us in was ok. Wasn’t rude or anything. But wasn’t too customer friendly either. On our second stay, the lady at the front desk was super friendly and courteous.
I really appreciated the fridge and microwave in our suite. Was very useful to reheat the left overs from the restaurants.
A great location. Walking distance to the Woodmore shopping center for restaurants and stores. The breakfast area smelt of bacon. So great if you're a carnivore. No one wiped down tables or cleaned the area until after breakfast hours.
You could hear the highway all night long. If you enjoy guessing what car goes to each motor sound, this is the hotel for you. The doors to the rooms did not have a soft close mechanism so you heard EVERY SINGLE Door on the floor close ALL night long. The security bolt inside the door was broken, and you had to put your whole body weight against the door to open it. Posted quiet hours were 9pm and there were children and drunk adults running up and Down the halls until
3:30am. Tried to call front desk, the phone in the room was busted and didn't work. Tried to call from our cell phones, no answer. I've been to plenty of hotels and have never had such an awful time with noise. This hotel is no where near walking distance to anything. Not close to fed ex field, no restaurants in the immediate area. Plan on Uber, you have to walk to a bus stop to get to the metro and the busses are just another complaint. Spend the extra 20 bucks and stay at the double tree Hilton or somewhere entirely different than this area. You have been warned.
Dear Erin F,
Thank you again for providing feedback about your recent stay at our property. I had wanted to contact you via phone but for the anonymous nature of your reviews. Please accept my unreserved apologies for any inconvenience during your stay. We hope that you will give us another opportunity to provide you with the great experience that we are known for.
Thank you again for staying with us.
