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T1ggy1
Radford, Virginia

Average Hotel -Over Priced - Pool Restrictions-Close to 6 Flags-

3.0 of 5 bubblesReviewed Jun 27, 2016via mobile
I do enjoy staying at Holiday Inn Express, so when I looked online I choose here because it was close to 6 Flags amusement park, but there is really nothing else near there, It was clean, nice rooms, okay breakfast, The office staff not very friendly. I also was disappointed in the pool restrictions. If the life guard is not present then you are not allowed in the pool. Sunday it closed early and Monday it was open from 6pm to 10pm. You were not allowed in it at all during the day. My children were also disappointed. Please be advised if you choose this place for the pool. We had points for Sunday and Monday night we paid $195.00. On Tuesday we stayed at a different hotel.
Date of stay: June 2016
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this review
Responded Jul 13, 2016
Dear T1ggy,

Thank you very much for taking the time to share your comments online. We are glad to know you liked the cleanliness of our hotel and the breakfast selections we have to offer. We would like to apologize you were not satisfied with the schedule of our pool facilities and the service from our staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 18, 2016 via mobile

I thought it was a little over priced at 1st, but the rooms were clean, pretty up to date and the staff was very friendly. They let us check in a little early, and when I asked what time check out was, they told me the time and asked if that was ok! The breakfast was nothing fancy, but good. For my preference, the location was good. I did not want to be around all the traffic, which made the closest store a few minutes away, but that was ok with me. I would definitely stay here again :)

Date of stay: June 2016
Trip type: Traveled with family
Thank Bianca P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilargo, General Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this reviewResponded June 24, 2016

Dear Bianca P,

Thank you for taking the time and reviewing our hotel.

We are glad to learn that you enjoyed your stay with us. We are really proud of our staff who go beyond their way to take care of guests.

We look forward to see you soon again.

Very Respectfully,

Shailesh (Steve) Nagar

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 18, 2016 via mobile

Staying here for a funeral but will also take the opportunity to see some DC sights since we're from the west coast. The young lady (I think the name tag read Sonriva but not sure) who greeted us upon check-in was extremely kind, suggesting nearby places to eat since our room was not available. She promised a room at noon (check-in is 3 pm) and when we returned it was ready. We were exhausted and ready to sleep. Believe me, the red-eye flight can tire the best. The hotel's location is convenient, the room is clean and spacious, and because it's a HIE there is always free breakfast.

Date of stay: June 2016
Trip type: Traveled with family
1  Thank joncen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilargo, General Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this reviewResponded June 24, 2016

Dear joncen,

Thank you for taking the time and reviewing our hotel and scoring us with a 5-star review.

Thank you for praising Viorica, she is a gem in my team. She always goes above and beyond to take care of guests and meet their expectations. I will definitely pass on your kind words to her, she will be happy to know that she is doing such a great job.

Once again thank you for the wonderful review and we look forward to see you again.

Very Respectfully,

Shailesh (Steve) Nagar

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Reviewed June 16, 2016

I've stayed here many times before and will probably stay here again soon.

I've been to this hotel probably 10 times over the last 5+ years. Nothing has changed during this time. It is consistently clean and nice.

The staff has changed over the years but are always more than adequate. Not always the best service but never had a major issue. The last time I visited (May 2016), the service was very good at the front desk and from the breakfast lady.

Date of stay: May 2016
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank RZ-23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilargo, General Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this reviewResponded June 17, 2016

Dear RZ-23,

Thank you so much for our 5-star review. We are so glad you enjoyed your stay with us and we look forward to welcoming you back soon!

Very Sincerely,

Shailesh (Steve) Nagar

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 12, 2016 via mobile

Came to the D.C. area and chose this hotel. The location is nice with a free shuttle to the nearby Metro station. The staff was friendly and very willing to answer questions we had. The breakfast was great. The employees constantly checked on it and made sure everything was fresh. Highly recommend this hotel!

Date of stay: June 2016
Trip type: Traveled with family
1  Thank Davopace66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilargo, General Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this reviewResponded June 17, 2016

Dear Davopace66,

Thank you very much for taking the time and reviewing our hotel.

We are delighted to learn that your stay with us was as per your expectations.

We sincerely wish that you come back and see us soon!!

Thank you.

Very Respectfully,

Shailesh (Steve) Nagar
General Manager

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Reviewed May 16, 2016 via mobile

We stayed here using reward points on a trip to Annapolis. It was a last-minute booking or I probably got a closer hotel.
I was greeted as a reward member and given a treat bag.
The staff was very friendly and pleasant. Our room wasn't ready so the desk attendant gave us a different room. When we went up to the room, the key cards didn't work. The pad didn't light up at all, so I knew something was amiss. I went back down and she checked the cards. She had a maintenance guy go up with us to try. Cards still didn't work but his master key card did. He ran back down to get a different room. Third time was the charm. We definitely ended up with a nicer room than the one I booked. It looked like a king suite.
I went back down to park my car and the desk attendant was so concerned and asked if she could do anything else for us. I told her the room was great and we were fine. She really was concerned. The room upgrade was more than enough to make me happy.
The room was spacious. We watched tv in the sitting room. Couch was fairly comfortable there was a fridge and Keurig machine also in the room.
We had a King bed. The bed wasn't super comfortable, I've noticed this about Holiday Inn brand hotels for the most part.
Since we were in a room right by the highway, I expected it to be noisy in the room but it wasn't.
Breakfast was typical for a hotel. They had cinnamon rolls and pancakes along with the standard fare.
Did not use the pool or exercise room. Nor did we use the weird food vending machine. Could've used a drink vending machine or even a drinking fountain. Ended up buying $3 water at the pantry.
It was about 30-40 minutes to Annapolis from the hotel, depending on construction and traffic.
Pleasant stay with great staff.

Date of stay: May 2016
Trip type: Traveled as a couple
Thank KikiWanders
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hilargo, General Manager at Holiday Inn Express & Suites I-95 Capitol Beltway-Largo, an IHG hotel, responded to this reviewResponded May 19, 2016

Dear KikiWanders,

Thank you very much for taking the time and reviewing our hotel. We are also grateful that you chose our hotel to use your reward nights.

We are delighted to learn that your stay with us was a satisfactory one and you enjoyed the pleasantness of our staff.

I sincerely apologize for the inconvenience caused to you due to the faulty lock. I am glad to hear that my staff was able to accommodate you as per your satisfaction.

Regarding the bedding I have shared your comments with the team and we will definitely make sure we address to that.

We sincerely hope that you will chose us again for your stay when you are in the area.

Very Respectfully,

Shailesh (Steve) Nagar

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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