This is the WORST Homewood Suites we have encountered in our 20+ years as Gold-level Hilton Honors members!
First, they downgraded us to an accessible one-room studio instead of the two-room accessible suite we had reserved online, checked into, AND were charged for.
Second, the mechanical room below ours had a defective water pump that erupted with a jackhammer-like sound every 20 minutes during throughout the two nights and three days of our stay. (I'm posting videos as a warning to others.)
Third, the manager refused to honor their 100% Suite Assurance guarantee because we were too exhausted to pack our bags and switch to a different one-room studio for a few hours sleep on the second night (we only sought to invoke it for the first night - we managed to sleep through the second night thanks to playing white noise from YouTube on the TV, my daughter's Air Pods, and simple fatigue from the weekend's wrestling tournament). Moreover, we didn't want to burden housekeeping with a second room to clean for only a few-hour stay.
The fact that the hotel has only one three-wheeled luggage cart that was rarely available was also a deterrent to relocating. The hotel doesn't appear to have a four-wheeled valet cart or a second three-wheeled cart despite searching all four floors, so beware if you have luggage that you need to carry to your room.
Finally, the front desk staff needs to learn to be more attentive to their guests. Calls to the local number before our arrival were rolling over to an off-site call center, and calls to Guest Services via the bedside phone after we checked in were unanswered, along with a text message asking when the jackhammer-like noise from below would be resolved.
Instead of honoring Homewood's Suite Assurance guarantee for the first night, or as an alternative, offering us a number of HHONORS points equivalent to the 75K/night that they charge for a Suite, the manager offered an insulting 20K.
Homewood Suite Largo's only saving grace is the housekeeping and breakfast staff, which salvaged the hotel from an otherwise zero-star rating. One would have expected better treatment for a Hilton Gold-level member (which I never mentioned to the front desk staff and which they seem to have been unaware of, as they didn't provide the usual amenities at check-in and we were too exhausted to ask for them).
I hope the management has read this review and has improved their maintenance and adopted a customer-service orientation before other travelers find themselves trapped in a pre-paid reservation.