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cmcnear
Philadelphia, Pennsylvania

An Overnight Visit in Washington DC area

4.0 of 5 bubblesReviewed Sep 16, 2023via mobile
Overall my experience at the Holiday Inn-Express was memorable. While in the Washington DC area for a high school football, the hotel had several conveniences for an overnight stay. The hotel is close to several eateries, gas stations, and main highways. The hotel is close to the FedEx stadium and was easy to navigate driving back and forth.

The hotel staff were very friendly and welcoming throughout our stay. The hotel needs some cosmetic updating, which can be due to daily wear and tear; but uncleanliness was not found.

I highly recommend this hotel to anyone staying in the area.
Date of stay: September 2023
Trip type: Traveled with family
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Reviews (240)
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11 - 16 of 240 reviews
Reviewed June 1, 2023

Our stay was the result of an 8th grade field trip. I served as an adult chaperone. One of the 15 rooms we booked had water issues with a related bad odor and was changed out by management. The 2nd issue was with a safe not functioning, which management was notified of at 0700. When our tour returned that evening at 2200, nothing had been done about the safe and the person at the front desk didn't know anything about it. The 3rd and most significant issue was that one of the student rooms, which had 4 young ladies sleeping in it, had trouble with the latch and locking system. We were told management would not be available until the following day, the hotel was sold out, and there's nothing the hotel could do, which resulted in very tired students and adults packing up all of their belongings and switching rooms amongst ourselves. All of these issues are clearly things the management knew about prior to selling the rooms to our group. Very dissapointing, unacceptable and surprising from a brand that is so well known.

Room tip: If something is broken or malfunctioning, don't expect that it will be fixed during your stay. Don't expect anything more than "I'm sorry".
Date of stay: May 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank N7462BYjessical
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Washington Dc - Bw Parkway, An Ihg Hotel, responded to this reviewResponded June 16, 2023

Hello N7462BYjessical,

Thank you for your recent stay at Holiday Inn Express Washington District of Columbia-Baltimore Washington Parkway and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel.

We strive to be the best Holiday Inn Express, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again.

Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 28, 2023

The hard-working & friendly staff really makes this hotel a great stay. I really appreciate Martha and the rest of the breakfast staff for working so hard to feed and serve our very hungry teens! Amazing job with so many groups coming though. Always has a smile on her face!
Jose, the manager, is a gem as well!

Date of stay: May 2023
    • Service
Thank Simone D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 2, 2023

Spent a few nights at this hotel. The front desk staff was amazing, they answered all my questions in a friendly and helpful manner. The over allexperience was made that much better by an engaging staff. Would highly recommend.

Date of stay: February 2023
Trip type: Traveled solo
Thank Sean K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 29, 2023

This hotel is worn out, with shabby decor, and is marginally clean. The carpeting is dirty and it all feels shabby. I was told that I am being charged a security fee that will be returned to my account in 10 days. Never had that anywhere else! Worst Holiday Inn Express I have been in. They are usually very clean and fresh.

Date of stay: March 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank bredflame
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Washington Dc - Bw Parkway, An Ihg Hotel, responded to this reviewResponded April 12, 2023

Hello bredflame,

Thank you for your stay and for choosing the Holiday Inn Express as your preferred brand.

We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last.

I hope you stay with us again!

Best regards,

Clayton G.
Case Manager
IHG Hotels and Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 20, 2022

At first there was a slight issue..but Marcus great fully corrected it. He was very helpful, polite and professional. He made you feel right at home. The amenities were very good..close to restaurants and the breakfast was pretty good..I would definitely stay again.

Date of stay: November 2022
    • Value
    • Cleanliness
    • Service
Thank jjbond43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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