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HeleneDC2
Chapel Hill, North Carolina

Problems outweighed Strengths

3.0 of 5 bubblesReviewed May 25, 2023via mobile
Stayed in accessible room. The room was fine but there was LOTS of noise down the hall. Room is very close to the hotels's conference center where the participants were having a great time with a bar and music til after 11. Several nights of noise and not sleeping was a problem.

The pool was warm and large. BUT there are no stairs into pool. Only ladders so difficult to use if a person has arthritis etc.

Breakfast was an additional fee but was well worth it. Great coffee, a cook to order out station, and excellent fresh fruit.

Bathroom was well equipped with railings and nice shower. But was very dark with only a dull light around mirror and no shelf to put personal items, etc. Not the best set up for handicapped or asked bodied guests.
Date of stay: May 2023
Room Tip: Avoid a room near the conference center if you want to sleep.
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this review
Responded May 29, 2023
Dear HeleneDC2,

Thank you for your feedback. We truly apologize for the noise issues which impacted your sleep and any inconvenience you had at our pool area. We are grateful for your comments as we are always looking for ways to enhance our guests' experience. On a positive note, we are glad you liked your room as well as the breakfast we offer. Thank you again, and we hope to welcome you back soon.

Best Regards,
Martin Mohabir
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 10, 2023

We stayed here overnight on a trip to the University of Maryland. Check in was great, staff was super nice! Room was fine, fairly clean, your basic hotel room but nothing great. Hotel is very big. Event going on in conference rooms. Gym, pool area and common areas were a little unkept, but that could have been from them being busy. Breakfast was very good, as long as you are not paying for every person in your party and have a voucher for some.

Since we were visiting the University I wish we would have stayed closer to the school, it is a long drive to the hotel with traffic.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank 459Fball
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this reviewResponded May 11, 2023

Dear 294BAMZ,

It is good to read your feedback. We are glad to see you liked your stay at our hotel and that we met most of your expectations. Your compliments about our accommodations, service, and the breakfast we serve are appreciated. Your candid feedback about the look and feel of some parts of our hotel will be shared with the appropriate individuals so the necessary steps can be taken. Thank you for your review, and we look forward to hosting you again soon.

Best Regards,
Martin Mohabir
General Manager

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Reviewed November 11, 2022 via mobile

I didn’t stay at the hotel I came for a music event. A friend of mine plays live music there. I had a pretty good time. The lobby and bathrooms were clean. We ordered drinks and food. We ordered wings and sliders. Food Staff and bartender were friendly. The food was surprisingly good and not too overpriced. I will return for this event again. Can’t wait!!!

Date of stay: November 2022
Trip type: Traveled with friends
Thank Corolla03
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this reviewResponded November 12, 2022

Dear Corolla03,

Thank you for writing a review of your stay at Holiday Inn Washington-College Park (I-95). We appreciate reading about how much you liked our spotless property, friendly staff, and delicious food, and it will be a pleasure to share your wonderful feedback with our team. We look forward to welcoming you back soon!

Best Regards,
Martin Mohabir
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 17, 2022

Rooms start off over $100 a night. So for what we paid, I would expect better quality of staff and service.

My fiancé and I stayed here for a business trip. After working 13 hours straight, outside in this heat, we came to the hotel.

We check in and go to park. Not a single parking spot was available. We had to drive around the building for 30 minutes for a parking spot! (Mind you this is at 9pm!)

We have never been here before, leaving us completely unfamiliar with this place. We were only told our room number. Assuming since our room started with 2 , we go to the second floor. Obviously, it was not our floor.We grab our luggage and walk inside. There is a HUGE formal meeting. We had no clue how to get through our room. It was packed! So, here we are, just getting off a construction job site, meandering our way through this formal party, it was so packed we were hitting people with our bulky luggage and I’m sure the last thing these people wanted to see on their special night were two lost guests merging their way up and down their party.

By the grace of God, we find our room. It was ok. Went to take a shower and the hot water took FOREVER to heat up.

We wake up to leave, look out of our window to see some poor souls had all of their tires stolen, straight in the parking lot!

This experience left us disgusted.

Date of stay: August 2022
Trip type: Traveled on business
1  Thank JenniferHaskins86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this reviewResponded August 18, 2022

Dear JenniferHaskins86,

Thank you for choosing our hotel while you and your fiance were here for a business trip. We are very sorry for the issue you had with the parking and the inconvenience you encountered while getting to your room. We have made a note of your feedback and shared it with the appropriate individuals to improve our future guests' experience. We hope you both will give us a second chance to deliver the type of experience you should always expect from our hotel.

Best Regards,
Martin Mohabir
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 7, 2022 via mobile

This hotel is beautiful. See the room photos. The hotel was under upgrade I love the noises major traffic route 1 at night it helps me sleep well. Location is great walking distance to IKEA and restaurants. Third time staying here one of the best holiday inn I ever stayed

Date of stay: March 2022
Trip type: Traveled with family
1  Thank Tourist37503093896
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this reviewResponded August 8, 2022

Welcome back to Holiday Inn Washington-College Park (I-95). We are glad you liked our ideal location and beautiful hotel. Providing an exceptional visit to every guest is what we strive for every day, and we cannot wait to welcome you back soon.

Best Regards,
Martin Mohabir
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 26, 2022

Very un professional staff , I was left in a room with being unable to flush the toilet for a total of 11 hours because the front desk man notified me that they don’t have a plunger I’ll have to wait until the following day for house keeping . Then I had to go up front and they had one in a room less then 10 feet that was given to me . I had requested for toilet paper . The front desk lady said I’ll have to wait for house keeping she doesn’t have any then my husband went back up there 3 hours later she said very rudely I couldn’t do anything about it you have to wait for him . Then he walked around the hotel waiting and found a man who worked there and he took it out of a room he was getting trash from . My son had vomited and we asked for Sheets since he got sick from eating the breakfast there that morning and the front desk had responded sorry i have no sheets you’ll need to wait until tomorrow. Leaving me, my husband and my 1 year old and 4 year old to sleep in un safe conditions on many occasions my 1 year old is now very sick from being left in a unsanitary environment . My son had gotten sick from just eating here, we had also notified the front desk our room key hadn’t been working he replied obviously your doing something wrong it’s not on our end . This place is by far the most unprofessional environment I have EVER HAD TO ENCOUNTER! After all of this . There make up was free breakfast for two days , and a small discount on our room for a extra night . Just to be charged 3 days after we left for $250.00 for bodily fluids being on the bed and that we had apparently had the time and the nerve to so called flip the mattress and put a cover on wrong ?????? When we didn’t do that at all . I call to ask why I’m being charged we spoke for 5 minutes then I got put on hold and completely left like that for a hour ! I call back the front desk lady said she’s not available.
These people are nothing but liars,thieves, and crooks. They are disrespectful and the trashiest employees I have ever met !!!! They expect you to stay in unsanitary circumstances when you already booked the hotel for a week and spent hundreds and hundreds of dollars already that you can’t get back just to take more !!!!!!!! DON’T COME HERE ITS NOT WORTH YOUR MONEY !!!!!!!!

Date of stay: March 2022
Trip type: Traveled with family
1  Thank jessicamI6183DB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Holiday Inn Washington-College Park (I-95), an IHG hotel, responded to this reviewResponded March 30, 2022

Jessica,

We recognize your time is valuable and appreciate your detailed feedback. First and foremost, we are truly sorry to read about your son and hope he is feeling better now. We also regret any frustrations you are having with regard to the additional charge. We are concerned about these situations and do not take them lightly at all, and we will definitely review them with the appropriate teams. Furthermore, we also apologize for the issues related to service and that our front office team let you down. We can understand your frustrations and will take appropriate measures to enhance our service levels moving forward. We hope you will give us another chance whenever your travels bring you back to the area.

Best Regards,
Martin Mohabir
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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