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ChrisJones5
Westwood, New Jersey

Well located, Nice Staff, but Average Older Hampton

3.0 of 5 bubblesReviewed Nov 20, 2023
We recently stayed at this hotel to attend a Football game at the nearby University of Maryland in College Park.

The Good: Close to the University of Maryland, easy access off of I-495, clean room, and friendly staff.

The Bad: ~ 50% premium for the Football Weekend Rates, Clean but well-used Hampton room, small dining area/breakfast buffet staffing over-whelmed by sold-out hotel, no snacks/drinks available for purchase at the hotel, rooms serviced but towel sets were shortchanged.
Date of stay: November 2023
Trip type: Traveled as a couple
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Reviewed October 9, 2023

After spending the night I awoke to find fast moving crawling bugs in the shower, bathroom and hallway. I have traveled all over this country and world over the past 40+ years and honestly never had such revolting hotel experience.

Date of stay: October 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jeffvincent10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 31, 2023

Clean location.The staff was extremely friendly. The location was perfect for where I was working. Plenty of locations to eat near by. Parking was OK. Enjoyed the cookies available in the afternoon. Overall had a nice experience.

Date of stay: July 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mcvaytodd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 30, 2023

Our room was very clean and well-supplied. Every staff person was extremely helpful and accommodating. The free breakfast was fresh and served its intended purpose. The laundry machines worked great. The price was the lowest in the area among Hilton properties.

The facilities are far beyond the point of needing renovation. Decals are peeling, there was an A/C drip on our ceiling (which, by the way, caused me no inconvenience), and the lot and exterior is dreary and dilapidated. Other minor things like an empty hand-sanitizer dispenser, a loose shower rod, and trash in the parking lot all kind of added up to me canceling some future reservations I had here for UMD activities. I've never seen a Hilton property in this kind of shape and was pretty surprised.

All that being said, I would probably stay here again if I were traveling by myself.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank luncharm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 25, 2023

I have stayed exclusively at Hampton Inn or Hilton Garden Inn for the last two weeks. This was the worst of all. So bad, I would recommend the Super Eight two blocks down the street over this hotel. I have ever head with Hampton Inn. It began when my Hilton Honors Gold status was not acknowledged upon arrival. Instead of getting the benefits that came with that status my room got downgraded. When I went to get into the room, the magnetic keys did not work. Three sets. The front desk clerk didn’t believe me, so he came and tried the door. Guess what? It did not work for him either. They switched me to another room. That room had a broken handle on the bathroom sink faucet. There was no stop when turning the water off. The handle just kept turning. The toilet wastes too much water when flushed and the desk lamp started strobing after about five minutes. The next morning for breakfast no bread, no yogurt like most Hampton Inns. Eggs and bacon were empty. This was at 7 am. Two hours before breakfast ended. When I returned to my room, the keys did not work again. I had to get a replacement set. Whenever you mention these issues to the staff they just don’t care. I was told at check in that I would get the King room I originally reserved, but I have my doubts. I also have my doubts that they will honor HAMPTON inn’s 100% satisfaction guarantee. This hotel isn’t worth $180 night. Save yourself some money and stay at a 2 star hotel a couple of blocks down the road. You will be glad you did.

Room tip: Stay somewhere else.
Date of stay: May 2023
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
Thank jamesrisk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 10, 2023

Room stuffy and smell like mildew. No business office therefore I could not print the documents I needed for my meetings. Toilet kept running all night and was clogging. Mildew around tub grout line. Apparently that was where the odors emanate from. Phone in room did not work so I had to go back downstairs to report these problems to the front desk. Nothing was done to resolved it. I was told they did not have a GM and were in transition to what???

Date of stay: May 2023
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Ddutchess27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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