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Traveler rating
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All reviews old port great location front desk sound machine fore st stay there again self park free breakfast higher floor valet parking within walking distance i highly recommend this hotel great stay great room shops and restaurants bagels noise
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Reviewed 21 May 2021

Very clean, nice hotel in the perfect location in Old Port. Walking distance to everything. Hotel rooms were spacious, quiet and very clean. They do not have USB charging ports in the room, so remember your wall charger!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
1  Thank RPorter32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Guest Services / Front Office at Hyatt Place Portland - Old Port, responded to this reviewResponded 30 May 2021

Thank you for your recent stay with us here at the Hyatt Place Portland Old Port!

I'm glad to hear you've enjoyed your time with us, and we hope to see you again next time you visit our lovely city!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 May 2021

Nicely located in the center of Portland, walking distance from everything. I really enjoyed our stay here. Very clean and very kind. I would recommend friends to stay here. We were in room 201, really nice sized room.

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
1  Thank ProfessorCricket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Guest Services / Front Office at Hyatt Place Portland - Old Port, responded to this reviewResponded 20 May 2021

Thank you for your recent stay with us here in Portland,

I'm glad to hear you've enjoyed your time at our hotel, and we hope to see you again next time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 19 May 2021

Very poor customer service! Throughout our entire 4-day stay we had to get our own towels, toilet paper, and take out our own trash! We asked multiple times for towels and toiletries, but they never came and when asked about them again the front desk just kept writing it on a piece of paper instead of helping us get what we needed. We eventually had to track down housekeeping carts and get what we needed! And the parking situation was NOT worth paying for. I know they can’t help that.. but charging $25 a night for a messy, horrible construction zone of parking is RIDICULOUS!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
1  Thank alaynierowland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Guest Services / Front Office at Hyatt Place Portland - Old Port, responded to this reviewResponded 20 May 2021

Thank you for your recent stay with us here in Portland,

I'm sorry to hear your experience had been anything less than satisfactory, and thank you for taking the time to share your experience with us. It is troubling to hear of any concerns regarding communication on behalf of our team in getting these items to your room, and I will be sure to review this with staff moving forward, as I believe it will be a useful training opportunity.

We appreciate that you had given us the opportunity, and I can only hope we have second chance in the future to provide you with a more comfortable and accommodating stay.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 May 2021

Highly recommend staying at Hyatt Old Port. It is located perfectly in the center of everything and all within walking distance. Staff was friendly, felt safe with COVID precautions and room was amazing and clean!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
1  Thank lalabatt127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Guest Services / Front Office at Hyatt Place Portland - Old Port, responded to this reviewResponded 16 May 2021

Thank you for your recent stay with us here in Portland,

I'm glad to hear you've enjoyed your time with us and we're glad you enjoyed the hotel and wonderful location! We hope to see you again soon, take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 May 2021

Nice hotel, clean, reasonable price. We didn’t plan to stay in Portland but ended up having a great time. This hotel is convenient for tourism downtown and on the waterfront. There are many shops, restaurants, and bars in the area.

Date of stay: May 2021
    • Value
    • Location
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Review collected in partnership with Hyatt Hotels
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Guest Services / Front Office at Hyatt Place Portland - Old Port, responded to this reviewResponded 16 May 2021

Thank you for your recent stay with us here in Portland,

I'm glad to hear you've enjoyed your time with us here at the hotel, and we hope to see you again if you ever find yourself visiting in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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