I've tried Saigon a few times within the past year, and my experiences have been from fair to awful. The interior is cozy and attractive, the staff are friendly, but my overall impression is that they like to cut corners, and that unfortunate tendency ends up reflecting on their food and other aspects of their restaurant. First, their Pho broth is terrible... watery, almost no flavor unless you add a bunch of condiments to it. It almost tastes like the leftover water from when hot dogs are boiled. My friend and I dined there recently, he got Pho Gai (chicken Pho) and I had a beef Pho. The broths were both the same weak, unidentifiable (pork?) broth broth with barely any flavor. I've never been to any other Vietnamese restaurant that doesn't make Pho Gai with actual chicken broth. The Pho is barely OK when you add a bunch of condiments to it, but on its own, tastes like the person who made it didn't care at all about what they were doing and were in a big hurry. As I said, the lax attitude reflects in other things: we had just placed our order and were being served the complimentary appetizer cups of some velvety-textured soup (which was far better than our main course), when the Pho main course appeared on our table literally a minute later, before we'd even tasted our appetizer. The last two times I've eaten there they never bothered to clear any empty dishes off the table even after we were finished and they gave us the check. This is despite the fact that they weren't that busy. Simply a lazy attitude that reflects both in their food and their service.
To be fair, the ingredients were fresh and their menu offers a decent variety. I don't think I'll be eating there again though. Up until a few years ago there was an amazing and far less expensive restaurant called Pho Hanoi in South Portland, where the broth was amazing, rich with beef or chicken flavor, the aromas of star anise and other spices that would just make your mouth water when your order was set down in front of you... the qualities that REAL Pho should have to be considered legitimate. There, they had over a dozen jars of authentic Vietnamese condiments at every table, where at Saigon it's just Sriracha and hoisin sauce in yellow and red plastic bottles.
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