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All reviews contemporary hotel mercedes suv barn door front desk valet parking at the hotel felt brand new fitness room is european style partial view f b nice hotel in a good location walking distance hotel bar comfortable lounge old port portland downtown waterfront free shuttle
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Reviewed 4 weeks ago

Very nice appointments and greats experience in spite of COVID-19, Would stay again. The staff was uniformly helpful and courteous, The lounge was superabundance with top quality food and drink. Excellent bartenders.

Date of stay: December 2020
    • Value
    • Rooms
Thank DRUMMMMMMMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seamus Perry, Guest Services / Front Office at AC Hotel Portland Downtown/Waterfront by Marriott, responded to this reviewResponded 3 weeks ago

Greetings DRUMMMMMMMM!

Thank you so much for the positive review. We are elated you had an amazing time with us here in Portland! Your comments about our staff are truly amazing and I will be sharing your feedback with our AC Family. We’re looking forward to seeing you again soon. Travel safely and stay warm.

Seamus Perry
Front Office Manager
AC Hotel Portland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 January 2021 via mobile

We stayed at AC Hotel Portland for a night during our way up to Acadia from New York.
Traveling during pandemic is not easy but glad to see all hotel staffs were wearing masks, room looks and feels clean as well. Valet parking was a bit on the pricy side, we found a parking lot that's about 2 blocks away with a better price.

Date of stay: September 2020
Trip type: Traveled as a couple
Thank Annie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seamus Perry, Guest Services / Front Office at AC Hotel Portland Downtown/Waterfront by Marriott, responded to this reviewResponded 3 weeks ago

Greetings Annie S,

Thank you for staying with us on your trip up to Acadia. We are a convenient stopping point where our guests can spend an amazing night in the City surrounded by top-notch dining. I appreciate you taking a moment to highlight the safety precautions our staff are taking during the Pandemic, as we are following all CDC guidelines to keep our guests and staff safe. We do hope to welcome you back to our Hotel when the weather is bit warmer.

Travel safely.

Seamus Perry
Front Office Manager
AC Hotel Portland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 10 January 2021 via mobile

What a great night! Followed up four days of skiing with a night at the AC in Portland and what a great experience. Corey at valet was very welcoming and chatted with us about our ski trip upon arrival. Layla was excellent at the desk. Didn’t have our room type available upon check-in and provided us with a great room (of a different type) with “the best partial view of the harbor in house.” We kind of teased the view when we first got to the room but we ended up enjoying the sunrise over the water the next morning which was incredible. We also told Layla our friends who were to check in later were celebrating a birthday and just mentioning it to them would be great. She got them a card and drinks at the bar which was so great and unnecessary. The next morning, Shamus was extremely accommodating and helpful. He gave us great recommendations and assisted us in holding our luggage and getting our car up. Start to finish, stay was absolutely great. Hotel is the tops in Portland!

Date of stay: January 2021
Trip type: Traveled with friends
Thank corydrewm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seamus Perry, Guest Services / Front Office at AC Hotel Portland Downtown/Waterfront by Marriott, responded to this reviewResponded 26 January 2021

Greetings Cory,

Thank you so much for the amazing review. I am very happy to see Leila and I were able to assist with making your time with us that much better. It’s feedback such as yours that our team strives for to create memories for our guests. I will gladly pass along your kudos to our team as we do hope to see you again in the near future.

Seamus Perry
Front Office Manager
AC Hotel Portland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 December 2020

Although the front staff indicated I was given a free upgrade to my room at check-in, I couldn't figure out what the upgraes were. I was in room 332 which faced directly into the WEX building (so keep your drapes closed). The hotel is very stylish; however, there are many negatives that go with this hotel:

1. The beds were very uncomfortable sleeping on. I didn't feel well rested the next day but, I was rather stiff. The mattress was on a hard word slat.

2. The horizontal surfaces had accumulated dust on them.

3. There is no door to the bathroom.

4. The lower part of the mirror on back of the door was filthy.

5. Excessive noise comes in from the other rooms and the train whistle outside.

6. There is no dresser to store one's clothes.

The positive points were:

1. Staff was friendly and welcoming.

2. Shower had great pressure, heat, and rain style shower head.

Due to the ongoing Covid-19 issues, we were not able to utilize an of the amenties. This may have affected some of the negative issues like the dust and mirror wipes down because of a lack of staff. The price was good (lower than norm) but, there are many other hotels in the Portland area that outperform this hotel.

Date of stay: December 2020
    • Location
    • Cleanliness
    • Service
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seamus Perry, Guest Services / Front Office at AC Hotel Portland Downtown/Waterfront by Marriott, responded to this reviewResponded 18 December 2020

Greetings Stephen,

Thank you for taking a moment to review our Hotel. We are very thankful for the opportunity to welcome you to our property while visiting Portland. I am very sorry to see that your experience with us not perfect nor what we strive for as cleanliness Is very important, especially more than ever currently. We do appreciate your feedback I do hope we have the chance to welcome you back in the future as we are committed to making the proper adjustments to match our guest's needs.

Seamus Perry
Front Office Manager
AC Hotel Portland

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Reviewed 20 November 2020

Responsive and super Valet team in Ryan, Will & company. Easy check in - nice upgrade, beautiful waking up to the one of the earliest sunrises in the country. Location & Property close to best in the old port area! Very clean from rooms to the lobby to the bar.

Room tip: 6th floor Bay side
Date of stay: November 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank SMG2426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seamus Perry, Guest Services / Front Office at AC Hotel Portland Downtown/Waterfront by Marriott, responded to this reviewResponded 27 November 2020

Greetings Sean,

Thank you for taking a moment to share your experiences with us on TripAdvisor. We are happy to see you had an amazing time with us and our staff was able to accommodate your needs and provide you with an upgraded guest room overlooking Casco Bay. We look forward to welcoming you back to the AC Hotel Portland!

Seamus Perry
Front Office Manager
AC Hotel Portland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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