Well... Let's start with the pre-arranged airport pickup..... The driver did not show until 30 minutes late.. We found out that the original driver cancelled and they used another car service in a panic to pick us up... The cost for the 10 minute service was 400 PHP. What a rip off! Needless to say, we took a trike back to airport leaving for 150 PHP.
The free shuttle to Alona Beach... Yesterday we waited an hour only to find out that the shuttle was broken... We paid for a trike back to the resort.
The room... Very dated and sharp corners on the bed trim... The sliding door to enter the room wasn't on the best working order and there was no hot water our first night and the second day of our stay.
The food wad seriously overpriced at the bar/restoraunt... 800 PHP for a Ham & Cheese Sandwich with Fries, a piece of breaded fish and some rice and 2 juices.
The policy of no outside food allowed in resort is ridiculous and outdated.
Overall, the staff were friendly and nice, but very lacking in their communication with guests...
We would not stay here again.