My wife and i just got married last saturday, to celwbrate and have a quality time, we booked this hotel. Their check in time was 3pm which is okay but then after we checked, the front office staff told us that our room was not ready. So we waited for another hour and still got the same result. So after overhearing the staff that i was already angry(gesapot in bolanon language), i just told her that we'll just stroll around and just call us if our room is ready(in which i gave my mobile number). Hours passed and it was almost 6pm still no call so i asked the front office desk lady(I think it was the AFoM who was on duty) if our room was done, still after a call from somewhere she told us that it wasnt done and she will just transfet us to another room. I mean WTF, you guys couldve done that earlier instead of us waiting for hours. We were so tired to go to the room and did not enjoy our stay(by the way the direction she gave us was farther because the elevator was out of order)

They did not even gave us or even made an effort to make an apology- talk about good customer service. So after that, we slept because we were tired. The next day had breakfast which was okay and then check out at 11(which is their "standard check out time") . But cannot check us in in their standard 3pm.because of a group beforehand - talk about double standards

Hope this will have a wake up call to the management and try to have a customer service trainings and such(being a hotelier myself is a must) and realize that some.people spend money to make their stay worthwhile

The rooms were really nice and since its close to alona beach and very accessible to other places. Which is a big plus, too bad if the check in process is still that way its much better if you go to other place

We stayed several times in Hennan and it was terrific. We love the pool bars and a huge pool. This place have a front white sand beach that we really loved. The waiters Riji and Tom at the pool bar were lovely, they made sure we were attended when we needed food and drinks.
However the last checked in was bad experience, we arrived at 7pm and the lady at the front desk said the room wasn’t ready. It’s surprising because the check in supposed to be at 3pm. Anyway we had to go out for dinner so we left without fresh’n up after our long trip.

The best hotel we ever been privileged enough to stay at. Gorgeous building and it only gets more breathtaking when you walk-in. High quality rooms and high quality service. Staff are very hospitable and there for every need of mine. Thank you so much.