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Reviewed 11 July 2018

Trip was for a family event. Location was perfect and staff and rooms were perfect. Louisville is a beautiful town and our stay was enjoyed more because of the staff at the hotel. Will definitely stay there again

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank thomasbR7876NK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn Louisville East/Hurstbourne, responded to this reviewResponded 13 July 2018

We hope your event went well and we were glad to host you here at the Hampton Inn Louisville East/Hurstbourne. Thank you for letting others know you enjoyed your stay here and we hope to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 8 July 2018

Hotel was very clean! Staff was awesome and went out of their way to be helpful and friendly. Didn't ever eat the breakfast so can't comment on that. Downside - being that we (and several other) families were there for a tourney that was several days long, we needed a laundry facility - there are only two washers and two dryers for the entire hotel(s). Outside grill area very nice for team parties and hang out spot.
Nice stay.

  • Stayed: July 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank dudesen678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn Louisville East/Hurstbourne, responded to this reviewResponded 9 July 2018

We hope you did well in the tournament. Thank you for your good review and we hope to host you again the next time you come to our area.

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Reviewed 8 July 2018

It is attached to a Hilton Home 2, which I thought was odd. The hotel and rooms are attractive, well maintained and clean. Close to many food establishments. Four night stay was very affordable. Front desk personnel were friendly and helpful. The only real downside was the breakfast. It almost seemed as if the regular person who works the breakfast was on vacation. Very limited in choices. Four days and no bananas, first day no forks. The things they did offer did not seem to be replenished as quickly as usual.

  • Stayed: July 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank silvertongue10147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn Louisville East/Hurstbourne, responded to this reviewResponded 8 July 2018

Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you concerning breakfast. Our guests’ satisfaction is very important to us and we will look into your concerns. We are glad you enjoyed the rest of your stay and found our staff helpful. Please accept our sincere apologies and we hope that next time you are in town you consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 July 2018 via mobile

After traveling 500 miles, my family arrived to a 20 minute wait at the lobby front desk. This Hampton had comfortable beds and the rooms were very clean. We woke up starving and went down to the lobby to find they were completely out of Belgium waffle batter and the eggs had cold-to-the-touch blocks of cheese in them. I prefer Hamptons and am a loyalty member, but this Hampton was completely Average and leaning towards the Poor side.

Stayed: July 2018, traveled with family
1  Thank Jackson F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri L, on behalf of management at Hampton Inn Louisville East/Hurstbourne, responded to this reviewResponded 16 July 2018

Dear Jackson F

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

Thank you,
Miri L.

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Reviewed 4 July 2018

Clean, friendly, close to many things.
A little difficult to find.
Comfortable.
Pool cold. Attached to the Home2 extended stay hotel.
Clean. Handicap accessible roll in shower drained well and was well designed.

  • Stayed: July 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank lvhorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hampton Inn Louisville East/Hurstbourne, responded to this reviewResponded 4 July 2018

We always enjoy hearing from our guests and would like to thank you for
posting such a pleasant review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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