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1 - 6 of 219 reviews
Reviewed 7 September 2021

WoodSprings should be embarrassed to have this building associated with their name. This was advertised in Travelocity as a Hotel...it is not, it is short stay residence for low income families. The room we were given (no refunds!!) had a box spring mattress on an iron bed frame ,dirty floors, walls with liquid stains running down them, burnt on stains on the stove, and the TV did not work. It was late...we stayed one night and left the next day with out being refunded for 2 more days reservations. The staff is nice but has no clue what should be done. Stay away.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
Thank louisn964
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Cincinnati Airport Florence, responded to this reviewResponded 10 September 2021

We specialize in extended stays and apologize that you were not aware of this when making your reservation. We apologize that this was your overall experience and our team was unable to address your concerns. Thank you for letting WoodSpring Suites host you and we wish you all the best in your travels.

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Reviewed 25 December 2020 via mobile

The staff is definitely a few notches above all the rest!!! They are always very friendly and willing to go the extra mile for their guests. They really made us feel like family while we were there. They are pet friendly, which was perfect for us. The price is unmatchable due to the exceptional customer service and the value. Located in the heart of Florence, it is close to EVERYTHING!! Would definitely recomtutmend!!

Date of stay: December 2020
Trip type: Traveled as a couple
Thank Jane B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Cincinnati Airport Florence, responded to this reviewResponded 5 January 2021

Thank you so much for taking the time to share your fantastic experience with us! Our team will be thrilled to see your praises and know that their efforts are being noticed! We'd love to welcome you again!

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Reviewed 17 December 2020

Stayed here while working in the area. Convenient location. Close to restraunts & stores. Nice size kitchenette with large fridge. Staff is extremely helpful during my stay. I'll be staying here again.

Date of stay: December 2020
Trip type: Traveled solo
Thank Toddytravels71
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Cincinnati Airport Florence, responded to this reviewResponded 5 January 2021

We are so happy you had a wonderful stay and enjoyed our in room kitchens! Our team will be so pleased to see they were successful in providing you with an exceptional stay! Thank you for being our guest!

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Reviewed 12 December 2020

Staff is great. Jane is always so helpful. Convenient to everything. There's even a grocery store within walking distance. Room has a large fridge so you don't have to spend a fortune eating out every day.

Date of stay: December 2020
Trip type: Traveled with family
Thank christinadQ2551LJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nationwide HMC, Guest Services / Front Office at WoodSpring Suites Cincinnati Airport Florence, responded to this reviewResponded 5 January 2021

We are thrilled to see you had an exceptional stay at our hotel! Thank you for your wonderful review! We are so pleased you enjoyed our convenient location and in room kitchens!

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Reviewed 5 January 2020

Would not stay here again. Checked in at 10:45pm as we got stuck in traffic and heavy rain. Front Desk clerk was in a terrible mood. Room was not clean as garbage was not taken out. Weird people hanging around the lobby/entrance. Lobby was not well indicated as it looked like a side exit. Stairwells were filthy. No ice machine. Bed in room was a double which is very small for a couple. No hair dryer. Hotel located near highway which was good, but very loud all night long. Hard to sleep. Was the first time staying at a WoodSpring Suites hotel and will not stay here again.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank monicacR8066ND
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nationwidehotelmgmt, Guest Relations Manager at WoodSpring Suites Cincinnati Airport Florence, responded to this reviewResponded 7 January 2020

We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We wish you the best in your future travels and thank you for your feedback.

-Charlie, Guest Engagement Specialist- WoodSpring Suites

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