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Manchester1889
Indianapolis, Indiana

Not an Extended Stay

3.0 of 5 bubblesReviewed Mar 3, 2019via mobile
This was the NFL Combine Weekend. Rooms in Indy were scarce. I found a decent rate at this Extended Stay in North Indy so I grabbed it.
This facility was hidden behind a row of car dealerships. The Extended Stay sign is partially hidden. The entrance is not even on the road of the hotel address. On the front of the building, it states “Lobby.” Whose lobby?
The desk personnel was very friendly. The room looked like a grad school dorm room. The heater was right next to the beds. A semi parked outside our window. The driver fired up the engine at 6 a.m. We heard every step taken by the person above us.
The breakfast had old granola bars. There was no fruit available.
The layout of the floors was awkward. From the first floor, we had to go to the second floor to return our keys at the front desk on the first floor.
We would not have made an Extended Stay here. Oh well, we had a room on NFL Combine Weekend.
Date of stay: March 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review
Responded Mar 4, 2019
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry we missed meeting some of your expectations. On behalf of everyone here, we invite you to revisit us for an even better experience.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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22 - 27 of 126 reviews
Reviewed December 2, 2018 via mobile

I’d leave a no star review if I could! DO NOT stay at this hotel unless you want to sleep with bugs!! They were crawling around in the bedroom and bathroom. We asked for extra pillows they had none. There was no remote control to the TV and barking dogs all night long! If you like taking a SPIT BATH and standing in water while taking a shower, be my guest. I should have known when we first walked in and I tried to get some coffee. Both pots completely empty and the ladies working there weren’t even concerned abt the coffee much less anything else. When we checked out I showed the lady at the front desk the LIVE BUG we found crawling around in our room and she didn’t say, I’m sorry, apologize or say let me get you a refund...NOTHING!! Worst hotel I’ve stayed at in the United States. The last time I seen LIVE BUGS crawling around in a hotel room was in Mexico in 1979. You’ve been warned...stay at your own risk. I’d rather sleep in my car than go back and spend ANY money at that hotel. Over priced, overrated and just totally disgusting!!!!

Date of stay: December 2018
Thank Lilacs2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this reviewResponded December 3, 2018

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention.  We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future.  

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2018

We are Indy residents and returned from a trip to find our water turned off. Priceline sent us to Extended Stay. We know this chain from multiple visits to the one in Tigard, OR. We were courteously received at the desk and permitted to check in at 11AM, The room was clean, and the mattress was firm. This is no-frills: no in-room coffee maker, no hairdryer, and absolutely no utensils in the kitchenette. They offer a kit for same, but I believe there is an add-on charge for it.
The water pressure was good, and there was adequate linen. Wifi was intermittent, with no service the next morning. There was coffee in the lounge, but it had been boiled and had the resulting "burned" taste. Desk staff were consistently polite and helpful.
This facility is tucked -in behind a string of auto dealerships and is buried in shrubbery. We are locals, and even WE had a hard time locating it. There is no signage out on the main streets nearby.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank streetrunner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this reviewResponded September 25, 2018

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2018 via mobile

When you go to Grandmas you know know what to expect. A Werther's Original, a bowl of chicken soup, and stories about walking to school in the snow up hills both ways. It never dissapoints When I booked the Extennded Stay America I had a good feeling to expect a crappy stay and the hotel didn't disappoint, just like grandma's.

Let's start with that ray of sunshine who checked us in. I asked if the room had a separate bedroom from the living quarters. She gave me a look like I had asked her if I could have one of her kidneys. Let's talk about the room. It's gross. Have you ever showered and felt more gross and dirty when after you stepped out. Well that's how it is here. I was in room 230, check out a pic of the desk chair. I don't need a blacklight to know not to sit on that pile of DNA.
Listen, I saw the reviews. I was warned. I have myself to blame. So consider yourself warned.

Date of stay: July 2018
Trip type: Traveled with family
2  Thank Wieds138
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this reviewResponded July 17, 2018

Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future.

Sincerely,
Hotel Management

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Reviewed July 4, 2018 via mobile

I book 1 double room for my family and confirm prior to check in. When I arrived the hotel around 10:30 pm. I was told that there no more double and they had to separate my family. On top of that instead of apologizing for the inconsistency they treated me with a bad attitude.

Date of stay: July 2018
Trip type: Traveled with family
1  Thank N5529PRmustafaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this reviewResponded July 4, 2018

Mustafa, thank you for being our guest. We apologize we were unable to provide you the specific room type you booked and that you did not experience the best of our staff. Your comments have been discussed with our front desk team to make sure this is never repeated again. We hope you will afford us an opportunity to redeem ourselves in the future.

Sincerely,
Hotel Management

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Reviewed June 21, 2018

I lodged at Extended Stay American June 2015. I loved the room! Clean, very roomy, a kitchen and table where I could dine comfortably using the desk chair. I arrived nearing 10:30 at night. Person at the desk was very friendly and welcoming. I told her I needed to go the car to get supplies to eat in the room, and she let me know that she had plates, cups and silverware which I used. I discovered later that the kitchens--including coffee makers--have been gutted are are stored for patrons to borrow if needed--perhaps due to theft.

The only real negatives. No elevator. Boring Breakfast. Locked Out at 11 p.m.

Yes, no elevator for a multi-story facility. The luggage had to be dragged up two flights of stairs.

The continental breakfast offered cereal, instant oatmeal and granola bars with coffee and Carnation creamer. Nothing to write home about.

11:00 p.m. lock out: When I went to the car to get something after 11:00 I found I was locked out. The guest must use the phone next to the door to ring, and hopefully the manager is at the desk. In my case, I had to wait outside for some minutes until she returned. Not the safest set-up.

Overall, I enjoyed my stay. I relaxed in the quiet, comfortable room until check out at 11:00 a.m.

Date of stay: June 2018
Thank Karen F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this reviewResponded June 21, 2018

Karen, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your feedback is appreciated as it will help us improve our facilities moving forward. Thanks again for taking time to write about your stay. We look forward to your return visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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