I am giving it a 2 because the hotel staff was nice, the hotel new, and the rooms nice BUT my room 224 was infested with ants. I brought back a bottle of juice from the lobby. I finished it but left it on the desk. A half hour later the bottle was surrounded by hundreds of small ants. I checked out with a crossed lobby and didn’t want to cause the staff a problem. I am worried that I some may have gotten their way into my bags.
We happened upon this Courtyard by accident as we wanted a repeat stay at the one in Castleton because we loved that location and hotel all around. But we weren’t at all disappointed. This was a very clean, comfortable stay and very excellent staff. Thank you!
Great service new facilities worth it considering the crowd. Everything closes super early nearby. The rooms are well taken care of and the staff was attentive and onntop of what we needed and saw around the place
I wanted to take a moment on behalf of the occupants of the 4 rooms that were occupied by our group (Lucas, Ray, Lockhart & Evans), to highlight the EXCEPTIONAL CUSTOMER SERVICE displayed by Ryan and his team during our visit. Ryan anticipated our needs, was extremely knowledgeable of the area, and even assisted us during an emergency, all while maintaining a smile, fully embodying the Marriott standard, but most importantly made us truly feel like we were at home. As a prior Marriott employee, I know and understand the importance of the Marriott brand and culture, and it did my heart so good to see the core level of hospitality was and is still the top priority of the Marriott and its brand affiliates. The hotel was clean, the staff was friendly, the rooms were very comfortable, but the best part about our stay started with the Ryan. Thank you Ryan for making us feel like family, and for quickly displaying just how much of an intangible asset you are to the Marriott brand, culture and its future. You are a Rock Star!!!!
I was mad because I booked a reservation, got a confirmation number, showed up, stood in line until my turn, was told to step aside to help other people check in, manager then calls me and tells me they are over booked and offers to help me find a different hotel. How can they help me book another hotel when they can't even book their own hotel properly? I frequently travel for work, and am also a Marriott gold member, but will never go there again!
Hello, thank you for your comments. We are sorry that our reservation system allowed you to book your last minute stay; however, our property had been completely sold out with group business for several weeks. When you were contacted we were attempting to send you to another Marriott property at our expense; however, you did not allow us to give you the information. We understand how frustrating changing hotels can be and attempt to do what we can to ensure this does not happen. We have shared your comments with our entire team to ensure we continue with proactive protocols to ensure any changes are executed quickly and efficiently. Thank you again for your comments and we wish you well in your future travels!
