This place is a dump carpets in the entire hotel are wrinkle and create trip hazards. Rooms are old and dilapidated furniture and old TVs. No free breakfast and they charge you $5 to park your car in their parking lot. Find somewhere else to stay would not say here or recommend to anyone needs a major update or maybe just lock the doors. Beds suck too!
We paid 5 months ahead of our check in date through Expedia. Got charged full price again + some when we checked in. Not a small fee to hold the card, literally the WHOLE amount again for the entire stay. At check out they tried to charge us AGAIN! After talking to someone else at the front desk who was very helpful at check out (unlike the person when we checked in). We were finally able to get everything squared away! The smell within the entire hotel was awful even in the room, and especially in the elevator!! Our shower door was broken, the bathroom fan didn’t work. We asked for towels to be sent to our room next to our last day, and none were sent up to our room. So, we had to again go down to the front desk and ask for towels. Our friends stayed across the hall from us. When they checked in and got into their room; they had a stain and a hair in their bed. I would never stay at this location again. After having this experience, I really don’t want to stay in another Hilton Inn ever again. It was truly awful, and the worst experience I’ve ever had with any hotel.
Bathroom shower door was thick with soap scum. Distinct odor in room that was annoying. Son was in a separate room and had an item that we accidently left in room at checkout stolen. We called within an hour of leaving but the room had been cleaned and the item was gone.
This is about an average hotel as one can be. I’ve stayed at many HGI properties and this one was very lacking. It all started when the front doors opened and the was a very strong odor in the vestibule. Once you get in the lobby, you can tell the hotel is in need of a renovation. The staff was nice but not accommodating during my check in process. I was traveling on business and my admin always books my hotels through a non-Hilton website (Expedia). Upon checking in I was informed that the room was only on hold and I had to pay for the room. I informed the person checking me in that I have never had to do this before and my admin took care of the room and my credit card would only be for additional charges, but I was informed that this would not be the case and that my card would be charged for the stay. Then I was informed that I would be charged an additional $5.00 per day for parking. Not really sure why they are charging $5.00 per day for me to park my own car in there parking lot. The very next day as I was returning to the hotel, I noticed the 1st floor tile as you walk into the hotel was extremely loose when I stepped on it. I went to the front desk to let them know and I was informed “yeah , we know, it’s been like that for a couple of weeks”. The next day after that, as I was leaving for the meeting, there was a very strong sewage smell throughout the 1st floor from the elevator to the front door. I will have to think twice before booking at this property again.
When you travel you want to be comfortable. Home away from home, they need to do better. The walls are thin, the room was ok. The mattress was NOT good at all. For the price they need to do better. Thanks
