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Kimberley P

Good hotel

5.0 of 5 bubblesReviewed Aug 28, 2020via mobile
This Hotel is very nice clean. Pool is also open & clean and front desk staff is very helpfulfor us.parking area also look good.kitchen clean and bed is very comfortable.housekeeper give us good service.
Date of stay: August 2020
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Hawthorn Suites by Wyndham Fort Wayne, responded to this review
Responded Aug 29, 2020
Hi 244kimberleyp,

Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 28, 2020 via mobile

Room is clean and kitchen is look good. Parking lot is also net and clean.
Towel and bed is very comfortable.
Pool is also open and clean.
Everything is look good better then otherone and staff is very helpful

Date of stay: August 2020
Trip type: Traveled as a couple
Thank hyperxv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Hawthorn Suites by Wyndham Fort Wayne, responded to this reviewResponded August 29, 2020

Hi hyperxv,

It means a lot to us that you’ve taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, parking, and high standards of cleanliness and hospitality. We thank you so much for your business and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2020 via mobile

the rooms are clean and nice.. the pool is close to all
the buildings.. they have rooms of all sizes for one person to 6 people.. pool was nice and clean as well.. the lady at
the front desk was super sweet and patient with us.. i will definitely be staying here again.. i cant wait!!!

Date of stay: August 2020
Trip type: Traveled with friends
Thank 880kyram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Hawthorn Suites by Wyndham Fort Wayne, responded to this reviewResponded August 29, 2020

HI 880kyram,

It is really nice to know that you liked the stay and services at our hotel during your recent visit. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

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Reviewed August 20, 2020

This place is a crack and prostitution ring. Don’t even think about staying here. Rooms smell like cigarettes and pot and the furniture is dirty and tattered. The management played stupid when I pointed out these issues. We got our refund abruptly and left.

Date of stay: August 2020
Trip type: Traveled with friends
Thank 144renayb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Hawthorn Suites by Wyndham Fort Wayne, responded to this reviewResponded August 22, 2020

Dear Valued Guest,

Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve.

Rest assured that there will be no harm that will come to our guests as we ensure strict security for everyone's safety. We apologize sincerely for not providing you with a better stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2020

This was the nastiest hotel room I have ever walked into. It is absolutely crazy that it is rated as a 3 star hotel. There was mold in the bathroom, only 1 towel, bed looked like the linens (if you could call them that) hadn’t been changed, bugs on the counter, worst repairs on holes in ceiling that I’ve ever seen, marks on wall, grimy furniture, curtains half off rod & I could go on. I had booked 3 nights online, non refundable & walked right out. This hotel rents by the week/month also (which I have never seen a Wyndham property do) & there are seriously sketchy people hanging out in the parking lot. This place was a flea bag 1 Star, at best. I wouldn’t stay here if you paid me to.

Date of stay: July 2020
Trip type: Traveled solo
Thank Experience709238
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tina M, Other at Hawthorn Suites by Wyndham Fort Wayne, responded to this reviewResponded July 16, 2020

Dear Valued Guest,

We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations.

Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2020

I actually gave this place a reasonable review last year. However, the facilities have gotten worse and the owners have not invested one penny in upkeep. This is a convenient stay as I charge my electric car at the Nissan dealer next door. Won't stay here again, though. Stained towels, soaking wet carpet, dirty toilet, black mold on caulk around tub. Stunk like an ash tray. I don't mind budget hotels as long as they are clean and safe. This is neither.

Room tip: Find somewhere else to stay
Date of stay: June 2020
    • Location
    • Rooms
    • Service
Thank O9865FJjohnt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest_Relations_MHR, Guest Relations Manager at Hawthorn Suites by Wyndham Fort Wayne, responded to this reviewResponded July 1, 2020

Dear Valued Guest,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

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