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“Terrible customer service”
Review of Casa Ristorante

Casa Ristorante
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Ranked #27 of 824 Restaurants in Fort Wayne
Cuisines: Italian, Mediterranean
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed 4 weeks ago

When I arrived I was not greeted because no one was at the front counter for me to pick up my carry-out. When someone finally arrived, who appeared to be a manager, he was very rude and asking what I needed instead of asking if I had been helped. After that terrible customer service, I left, no food, no lunch, and rude service. I will not be going back! You lost a customer.

Date of visit: September 2024
    • Value
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    • Food
1  Thank shelly b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (279)
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1 - 5 of 279 reviews

Reviewed July 29, 2024

This is a great Italian restaurant in Ft. Wayne, IN. The restaurant was located less than a mile from our hotel. Food was very good and the staff very friendly. Definitely worth a visit if in the area.

Date of visit: July 2024
    • Value
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    • Food
Thank Janet E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2023

Another great experience at Cosa Ristorante today. One of my favorite places to great a great meal. Amazing kitchen, they always make me feel welcome. My server, Alexis was amazing and added to the experience.

Date of visit: August 2023
    • Value
    • Atmosphere
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    • Food
Thank David D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 15, 2023

Went here for the first time with friends. The meal stared with stale tasteless bread. Two of us ordered lasagne, one traditional and one "meat lovers" , both looked more like soup than pasta, and neither had any meat and were served in dishes from the oven with sauce running over the sides. The stuffed shells were just a big lump of cheese. The manager(?) was swatting flies with a dish towel as we waited for our food. We will not be back.....

Date of visit: July 2023
    • Value
    • Service
    • Food
Thank Bill C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 25, 2022 via mobile

I do not live in Fort Wayne, but visit here often. Over the years I have had dinner here maybe 20 times. Usually, it is excellent. But not this most recent time. My friend ordered Quatro Formagi, and it looked cloyingly heavy. My Carbonara was the worst that I have ever had. How so? The dish was made with prosciutto, not pancetta--a total misfire! The cheese sauce was soupy, like you would find in a, overly-wet batch of macaroni and cheese. Dreadful. As always the Casa salad was very good.

Date of visit: September 2022
Thank JAM623
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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