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Mr_Katarn

It was a good stay.

4.0 of 5 bubblesReviewed Jul 24, 2021
Great location. The front desk help was good, quick check in/out. I'm self sufficient so I didn't need much. Internet and bed were good/clean. Bathroom was pretty clean, just a few spots. I'd stay there again.
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Devon Smith, General Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this review
Responded Aug 15, 2021
We're so glad you enjoyed your stay! As of 8/1/21 we are under new management. We look forward to taking care of any issues, and making this a property for all to love and enjoy.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews waffle maker would definitely stay here again in town staff was friendly the breakfast area easy access meijer ft
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Reviewed July 21, 2021 via mobile

We booked a reservation last minute so we could leave for vacation a day early. Traveling with 4 teens so needed a joining rooms. Staff was great about accommodating. We arrived about 1 am. As soon as we got to the room there was a bug crawling on the curtain. Not a good start. About 5 minutes later my daughter told me to look at the bed because there was a condom under the pillow. (Imagine a moms face hearing this from a 13 year old girl). She was not wrong. There was. Absolutely disgusting! The staff again was great and apologized and cleaned/changed the bedding. Went into the bathroom to find dirty wash rags in the shower. The room was obviously not cleaned. Unfortunately changing rooms/hotels was bit an option so late. No other adjoining rooms were available. The tables in the breakfast area all dirty. Food was cold and blah. Again check out staff nice and listened to our concerns. Management/owner was rude and did not comp us the dirty room. Told us he would us $25 off of a $125 room. That was a slap in the face. Then when we said we would be sure to write a review he told us he wasn’t going to give us the $25 off if we did. Absolutely terrible way to do business! I’ll be contacting corporate as well. Would NOT recommend this hotel

Date of stay: July 2021
Trip type: Traveled with family
Thank NicoleH4266
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Devon Smith, General Manager at Best Western Plus Fort Wayne Inn & Suites North, responded to this reviewResponded August 15, 2021

Thank you for taking the time to give us this feedback. This property is under new management as of 8/1/21. We look forward to having a full renovation done on this property in the coming months. We're getting our staff on board, trained, and ready to go to provide the best experience possible. We apologize that this experience was not up to par for you. We hope that you will give us a chance in the future when all of the proper updates have been made.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2021

When we arrived there was one person in front of us. The clerk couldn't find the reservation and seemed to be poorly trained. The lobby area was in need of vacuuming. The hall way was unvacuumed it was after 4:00. After we checked in we went to our room to discover a poorly made bed. I said wow that beds a hot mess. Then i went into the bathroom and it was dirty and the room had not be vacuumed. There was still food in the refrigerator and crumbs all over the counter. We reported this to the clerk and she seemed like oh well. She stated we don't clean rooms for guest that stay more than one night. This was the same girl that checked us in less than 10 minutes earlier. We had to ask them to clean the room or give a new room. No sorry for the inconvenience .

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank debrcb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Fort Wayne Management, Owner at Best Western Plus Fort Wayne Inn & Suites North, responded to this reviewResponded July 21, 2021

Dear debrcb ,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Please give contact us directly at 2604906060. We would like to further discuss your experience at our property.

Sincerely,

Management
Best Western Plus Fort Wayne Inn & Suites North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2021

the hotel is well out of date, and it is in a not so good area, it is basically for people who need somewhere to stay for a long period of time like a home. The smell is very awful, it smell just like mold, the floors are just like walking on a water bed which is not safe, they are very weak, the room was so old and nasty, I could not believe they really thought that me and my family was about to stay here, I never seen a Best western look like this before and we have stayed in plenty, over all I got my full refund back with no problem.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank msdiamondbray69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Fort Wayne Management, Owner at Best Western Plus Fort Wayne Inn & Suites North, responded to this reviewResponded July 16, 2021

Dear msdiamonbray69,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

please don't hesitate to contact the hotel directly for further assistance at 2604906060.


Sincerely,

Management
Best Western Plus Fort Wayne Inn & Suites North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2021

Room smelled TERRIBLE of smoke (supposed to be a nonsmoking room). Bathroom wreaked of mold/mildew. Tile around jacuzzi was falling off, jacuzzi had a film around it, curtains had a mysterious brown stain (we def hoped it was mud, but no one investigated), only one wash cloth left in room, and mirrors were filthy. We called to report, and no one answered front desk phone. Never returning.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank CaptQuint25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Fort Wayne Management, Owner at Best Western Plus Fort Wayne Inn & Suites North, responded to this reviewResponded July 16, 2021

Dear CaptQuint25,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.


Please at your convenience contact the hotel directly at 2604906060 so that we may further assist you.


Sincerely,

Management
Best Western Plus Fort Wayne Inn & Suites North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2021

I've stayed at this particular Best Western several times now and I've always found it to be a nice place with friendly staff. It's priced right for my budget and the rooms are always clean and generally well maintained.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank heatherjJ2372VT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Fort Wayne Management, Owner at Best Western Plus Fort Wayne Inn & Suites North, responded to this reviewResponded July 16, 2021

Dear heatherjJ2372VT,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 2604906060.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Management
Best Western Plus Fort Wayne Inn & Suites North

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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