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mariet508

A great hotel and a great value

5.0 of 5 bubblesReviewed Dec 8, 2024
We were very pleasantly surprised by our experience at this hotel. The woman at the front desk, Emilia, could not have been nicer! Because they weren't full on Thanksgiving night, she asked if we'd like an upgrade to a larger room. This doesn't happen in the big chains. The room she gave us was a beautiful suite, with a lovely sitting room looking out onto Brompton Ave. The room had a little kitchenette, and a fully stocked bar with snacks, (for sale of course, but they were very reasonably priced). The bed was like heaven. The room had two nice size tvs. The front lobby was very inviting, with a fireplace and a coffee station. The place is in the process of updating all the rooms, and we were lucky to get a newly updated one . And while there is construction and painting going on, it did not affect us in the least. Emilia couldn't have been more accommodating or pleasant. I highly recommend this hotel. It was an entirely different experience than you have in a newer chain hotel.
Date of stay: November 2024
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this review
Responded Dec 9, 2024
Dear Mariet,
Thank you so much for sharing your wonderful experience! We're so happy to hear that you had such a pleasant stay and that Emilia made your visit extra special. It’s great to know you enjoyed the upgrade, the lovely suite, and all the thoughtful touches. We truly appreciate your recommendation and hope to welcome you back again soon!
Warm regards,
Roxana
Majestic Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,356)
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Reviewed December 1, 2024

I chose the Majestic Hotel since it was closest my work assignment. I kept coming back when work was extended thru Nov. & now Dec. I checked out other places but here the rooms are comfy & quiet, a great location, the staff is friendly & very helpful (shout out to Emilie & Romario), there's coffee 24/7 & no issues with ordering Uber/Lyft or food delivery. What a great find!

Date of stay: October 2024
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jeannette A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this reviewResponded December 5, 2024

Dear Jeannette,
Thank you for your kind words! We're so happy to hear that you’ve enjoyed your stays with us. Emilia and Romario will be thrilled to hear your shout-out! We love having you around and your morning and after work smiles make us feel we are doing our jobs right!

Warm Regards,
Roxana D
Majestic Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 21, 2024

This is just the cutest boutique hotel! It isn't all brand new but the character it possesses is incredible. From the moment I walked in the door I felt as though I had been taken back in time. The front desk attendant was knowledgeable and quick and I couldn't help but see so much potential for great photo opportunities. I will say the elevator is small, probably the smallest I've ever been in but I still love it. The linen closet had 2 luxurious robes and the bathroom was bright and clean. One of my favorite parts was the mini bar that's fully stocked and the wine bottles that were set out and calling my name. I will absolutely be using this hidden gem again!

Date of stay: November 2024
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phillip S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this reviewResponded December 5, 2024

Dear Guest,

Thank you for sharing your wonderful experience! We're so glad you enjoyed the charm and character of the hotel, and it's great to hear the front desk service, amenities, and photo opportunities stood out to you. We look forward to welcoming you back for another memorable stay!

Sincerely,
Roxana D
Majestic Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 18, 2024 via mobile

I rarely give bad reviews on TA. Almost always, I agree with the majority of TA reviews. Not so with the Majestic.

The good:

The location is close to Wrigley
The staff seemed nice.
Bed comfortable
Decent hot water
Not a lot of street noise.

The bad:

The hotel is very dated and worn. The carpet is really rough and stained. Trim pieces in the hallways are painted plywood. Very thin walls. Very creaky floors.

Additional:

Ask for room cleaning at checking for each day. They will not clean the room unless you ask.

Parking is available for 25 per 24 hours.

They have coffee (average) near the front desk. They have T bags, but no hot water. We heated water in an adjacent microwave.

I feel the price per night is too much. I feel that a 4.5 Tripadvisor score is very misleading. Should be a 2.5 to 3 at the highest.

Date of stay: November 2024
Trip type: Traveled as a couple
Thank matwags
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this reviewResponded December 5, 2024

Dear Guest,
Thank you for your feedback. We truly appreciate you taking the time to share your thoughts. We are currently undergoing renovations to update and improve the hotel, including addressing the concerns you mentioned. We hope you'll consider giving us another chance in the future to experience the changes. We value your input and are committed to making your stay more comfortable.

Warm Regards,
Roxana D
Majestic Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 5, 2024

My husband and I were planning to stay the weekend of November 30th but due to being in an accident with a semi truck, we are not able to keep our reservation. I called this morning and spoke with Amelia at the hotel. She could not have been more kind or more helpful when she listened to why I needed to cancel our reservation. The key word is that she "listened" and I didn't get the usual "sorry-can't help you" that is so often the case. Please let her know how much her customer care was appreciated!!

Date of stay: November 2024
Trip type: Traveled as a couple
Thank Brenda R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this reviewResponded December 5, 2024

Dear Guest,
Thank you for your kind words about your experience with Amelia. We do hope you will get to experience the hotel when travels bring you back to Chicago!
Sincerely,
Roxana D
Majestic Hotel

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Reviewed October 19, 2024

I stayed here with my spouse and friends while in Chicago to see The Sheepdogs at The Metro. While some parts of the rooms could use an upgrade, it did not detract from our stay in any way. No breakfast, but we knew that ahead of time and planned accordingly - they did have coffee in their lobby which was very nice. The lobby is also filled with lots of baseball artwork and books; I am not really into baseball, but it was interesting decorations and the lobby itself was comfortable and spacious. The front desk attendants, Emilia and Roxanna, were very helpful with questions we had and were very welcoming, allowing us to leave our luggage in a secure spot while we went out for breakfast.

The location was perfect for our needs - just a short walk to many restaurants, shopping spaces, and The Metro (by Wriggly Field). It is very close to Lake Shore Drive, but not close enough to hear traffic from it - just a nice little neighborhood. We came back late after the concert and you could only enter the building with your room key card at that time of night, which made it feel very safe to stay there. The parking garage nearby stored our car for $25 (or $47 for vehicles taller than 6ft) for 24 hours with in/out privileges - check into the hotel before parking your car there, as the hotel has more information about the parking garage.

Overall, would 100% recommend the Majestic Hotel, and we look forward to staying again when we visit Chicago.

Date of stay: October 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank C1208XZmelanieh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roxana Dumbrava, Other at Majestic Hotel Chicago, responded to this reviewResponded October 24, 2024

Dear Guest,
Thank you so much for your wonderful review! We're thrilled to hear you had a charming and welcoming stay with us and that our location, staff, and amenities contributed to your great experience. We’re glad you found the lobby cozy and enjoyed the neighborhood's proximity to The Metro and local spots. Emilia and I are happy to hear your kind words. We look forward to welcoming you back next time you're in Chicago!

Sincerely,
Roxana
Majestic Hotel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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