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Reviews (1,864)
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Reviewed 15 May 2018

this is my local Park Hyatt and it has continually overpromised and underdelivered. I have it ranked below 10 non park brands where I have stayed and it honestly could be lower. I find that the welcome is phenomenal and always has me feeling good, but when I ask for a typical park service like a shoe shine, press, toiletry delivery, it requires multiple calls, takes too long, or just simply isn’t provided. Each time this has happened, there has been an apology from the front desk and compensation, but that is not what I expect from a hyatt place property much less a park hyatt.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank korbesme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy F, Manager at Park Hyatt Chicago, responded to this reviewResponded 17 May 2018

Thank you for sharing this feedback. We're disappointed to hear that your time with us did not meet your expectations. I have shared this feedback with the appropriate teams to work on improving these services. We hope to be able to improve on your experience in the future!

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Reviewed 15 May 2018

WE arrived at the hotel for my grandaughters college graduation and were met by a lovely staff and the hotels adorable mascot Parker. The staff was always great and we had a great time there. Each andevery time we left the hotel, the staff helped us with restaurants, driving directions and were just so friendly to. our family.

  • Stayed: May 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank leveloneinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy F, Manager at Park Hyatt Chicago, responded to this reviewResponded 17 May 2018

Thank you for choosing to spend the weekend celebrating with us!

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Reviewed 14 May 2018

The Park Hyatt is truly one of our favorite places to stay. He rooms are warm an inviting, we loved the water tower view. The staff is courteous and professional and we loved the welcome gift for our 2 year old son and the lobby dog Parker. They went out of their way to find her because he remembered her from our last stay, now that is exceptional service! I’d give this place 6 stars if it was an option.

  • Stayed: May 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank jasontaber1309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy F, Manager at Park Hyatt Chicago, responded to this reviewResponded 17 May 2018

How lovely that your son remembered Parker! We're happy that they were able to reconnect and hope for many more visits!

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Reviewed 11 May 2018

As Hyatt Globalists who have stayed in many Park Hyatts around the world recently, our expectations were high. Our 5:20 am was too early for checkin. We drove our rental to PH at 7 am, and were delightedly surprised to discover that our upgraded Water Tower room (great bed/bedding; bathtub with a view; strong shower; terrific view) was ready for us. We took a nap at 8 am! Richard at the front desk did a great job at checkin. Antonio warmly welcomed us--he set the tone with a great friendly reception--he created an excellent first impression, and remembered us every time; Antonio and the rest of the valet parkers were exceptional throughout our whole stay (Ricardo, Jason, and team). They were actually the standouts among the staff. Melissa at the front desk was also great throughout our stay and checkout. We had excellent a la carte breakfasts (and one experimental buffet) at NoMI every morning; NoMi Benedict with crab salad; Mashed Avocado toast; smoked salmon on bagel--those were the best we've ever had. Hostess Dimitra was exceptional in friendliness and helpfulness--she was also another distinguished standout; she remembered us at every meal. First dinner choices were disappointing; the flavor combinations were not pleasing to us. Good artichoke parmesan soup. Joe gave friendly service. We did come back for an excellent sushi platter and Tiger Maki/Salmon Avocado Maki dinner, with that good soup again. Excellent location, we walked everywhere, except for rides to Oak Park/Robie House for Frank Lloyd Wright houses. Very convenient.

Room Tip: Water Tower view with lake view
  • Stayed: May 2018, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank DrDaveMaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy F, Manager at Park Hyatt Chicago, responded to this reviewResponded 17 May 2018

Thank you for your continued loyalty and the very kind words! We love welcoming our World of Hyatt Globalists and look forward to the opportunity to be your home away from home again soon.

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Reviewed 11 May 2018

We arrived at the hotel in our car and were told that overnight parking was $17. Twice. Very clearly. $17. The amount was not posted anywhere at the valet station. The stay at the hotel was pretty average. Then we receive an email with our final bill. The parking charge was $72. The hotel refused to honor the $17 quote, or even make any attempt to resolve the issue. Will not stay again.

  • Stayed: May 2018, traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Meganwh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivy F, Manager at Park Hyatt Chicago, responded to this reviewResponded 17 May 2018

We are very sorry that the valet parking price was shared incorrectly. We would like to discuss further to remedy the situation, as your experience fell short of the service we aim to provide. Please feel free to reach out to anderson.foote@hyatt.com so that we can work to find a more satisfactory resolution.

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