We were very disappointed with our six-day stay, which cost nearly $2,000 for the room. The front desk staff came across as indifferent and seemed inexperienced. Over the entire stay, the room temperature never rose above 62°F. Despite our attempts to adjust the thermostat, the air temperature remained unchanged, leaving us to spend most of our time under the covers while in the room.
The shower design was bad—you couldn’t turn it on without being blasted by cold water. Additionally, the design caused water to spray all over the bathroom floor during showers, leaving the floor soaked for the whole visit.
Housekeeping was another issue. Although the room was supposed to be cleaned every other day, it was only serviced once—on Thanksgiving Day—during our entire stay.
Overall, it was a very disappointing experience, and I’m baffled by the number of positive reviews for this property.