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Dave H

Had a Blast!

4.0 of 5 bubblesReviewed Apr 21, 2015
Had a great time @ the Inn at Wrigley with 16 other friends over a weekend for three nights. We rented both the Homerun & Legends Suites and loved every minute of it. The location is amazing and will be even more amazing once Wrigley bleacher construction is complete. The train was a bit loud due to its proximity of the inn but its easily overlooked if you're not thinking about it.

Each suite was very modern and pretty nice! beds were comfortable and large. Some parts were a little banged up from other users not using diligence with moving chairs along the dinner table wall but nothing a little paint couldn't fix! Also, one shower drain was completely plugged but again, a little drano and its all good. I did not like having to provide more TP and paper towel though. We had 16 guys; you think 2 rolls of TP are gonna cut it over 4 days?

Its location is great; close to all Wrigley bars and convenience stores, not to mention the front porch and gated front patio were great to pre-game prior to hitting the Cubs game. The rooftop bar/ seats on top of the building got tiresome when people kept trying to get into the private gate where we were staying so we had to constantly point people in the right direction.

All in all, we loved it and had a blast! Nothing to complain about and no reason to all management as everything worked fine and would recommend this to anyone who are looking for a great home base to experience Chicago.
Date of stay: April 2015
Room Tip: Homerun Suite has a pool table and its on the second floor.
Trip type: Traveled with friends
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Reviewed December 5, 2014

Whatever you do, DO NOT stay at The Inn at Wrigley Field. They are unprofessional, unresponsive, and do not provide what they promise.

We booked the Stadium Suite over Thanksgiving for a big family reunion and Thanksgiving dinner. One of the two toilets was broken and, more importantly, the refrigerator was broken. We were planning on cooking a huge Thanksgiving meal there (which they knew) and they never responded to any of our phone calls or emails about the broken toilet and fridge. We ended up having to toss over $800 in food (for example, we had special ordered stone crab for the occasion and they went bad) and the whole weekend was spoiled due to us having to shuttle back and forth between Bucktown and Lakeview to get dinner cooked.

I left voicemails and sent emails regarding the matter and, over one week later, still have not heard anything from them. It is incredibly unprofessional of them to not only provide the basic amenities promised on their website but to also avoid us completely during and after our stay.

There are plenty of great choices in Chicago for a stay. I can not emphasize enough how disappointing and terrible our experience has been with The Inn. I strongly advise spending your time and money elsewhere.

Date of stay: November 2014
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
32  Thank bimsk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 21, 2014

Good evening,

I am writing to submit a formal complaint for your legend suite at the wrigley field inn. I am with Tey Chatman's party (copied here), to celebrate her birthday and engagement.

Upon arrival at your facility, we were greeted with the cable not working, the elevator not working, and the water being shut off while we are here.

These are completely unacceptable items and should have been disclosed to Tey prior to arrival.

We cannot utilize the rooftop to take in the magnificent view, we cannot use the tv to catch up on our latest shows or show photos of tey, and we cannot utilize the water tomorrow while having a full house of girls.

As a professional event planner I would Not recommend this property to other guests based on our initial experience.

We truly expect you to make this situation right and will be urgently waiting for your contact. Please follow up with myself or Tey Asap.

Disappointed guest,

Alison Belzer

Date of stay: November 2014
    • Value
    • Location
    • Rooms
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    • Service
16  Thank AlisonB243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 17, 2014

My family traveled all the way from austrailia to stay here during our wedding week. The actual apartment is clean and has modern furniture and fixtures, however we contacted the management was incredibly unresponsive the entire time. The wifi hardly worked, and when it did it was patchy. The cable was turned off once for 24 hours...and then when it miraculously turned back on it was spotty and well. The front gate doesn't lock so you only have your apt door as security. And again, the fact that we called a dozen or so times, and emailed event more, during the stay and after, and not one person responded to me or my family--just shows that their customers are NOT the priority.
Also, my family was woken every night because the rooms are underneath the red line train. You heard the train, and announcements all night long. Never again, and I would NEVER recommend this.

Date of stay: November 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Jessica C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas G, Manager at The Inn at Wrigleyville, responded to this reviewResponded November 21, 2014

Hi Jessica,

Our sincerest apologies for the inconvenience with the internet and cable. During your stay, we were working with our cable provider and technician to improve both of these services which resulted in the short window of disconnection. Although we did communicate with your group several times throughout your stay, we apologize for not meeting your expectations.

Additionally, thank you for bringing the defective front gate lock to our attention. It has since been repaired and is functioning properly.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 21, 2014

My lady friends rented the suite for a long weekend. Many of us ended up with what seemed to be bed bug issues. We also had the same door lock issues. Not fun drinking then having issues trying to access the unit. There is no front desk and no staff anywhere. It is basically exterior entrance and it sits below one of the Wrigley Rooftops. So when no baseball games NO staff anywhere which is obviously 2/3 of the year. Numerous drunks ring the doorbell all night. Definitely NOT for kids or anyone who desires to privacy and sense of security.

Date of stay: September 2014
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
8  Thank carwashguy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas G, Manager at The Inn at Wrigleyville, responded to this reviewResponded November 21, 2014

Our apologies for the apparent bed bug issues during your stay. We take great care in preventing bed bugs including mattress encasements, protectors, and routine checks by a certified bed bug specialist. Following your comment, we performed an emergency screening and we unable to find any evidence of bed bugs.

Additionally, we ask that all guests ensure that the gate is closed and locked behind you so that no one other than guests of the Inn may enter the property, preventing disturbances to our guests.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 14, 2014

We booked the Wrigley without actually seeing the space. The location I knew and their interaction via email was good. The actual space is great. The accommodations are good. They really fall short on service once you arrive. We were told (in writing) that we would have maid service every day unless we did not want it. Well, no one came the entire time we were at the Wrigley. Also, there needed to be some maintenance to the space - lights out, toilet running and other minor maintenance things that seem normal care for a place you rent. Additionally, the Internet was down. We reached out to our designated contact several times - no response and on the last attempt his voice mailbox was full. We also reached out to the general number and left a voicemail - once again no response. Great location, good space but horrible customer service.

Date of stay: October 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
9  Thank MartyJ23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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