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All reviews club level the river privacy glass ibm building mies van der turn down service beautiful hotel steam room floor to ceiling windows rain shower trump tower four seasons rooms are spacious the location is perfect the loop the magnificent mile michigan avenue
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Reviewed 31 May 2021

TripAdvisor Post - May 30, 2021

There is luxury, and there is The Langham. Our 24 Hours felt like a week when indulging in one moment at a time. The clock stopped; so did we! From the moment we drove up, to the entry, check-in, and throughout our stay, each encounter proved that true hospitality still exists. Chef Concierge Philippe Gils warmly provided inspiration with area happenings and varieties of dining options. Lovely interactions and assistance with Kirk, Robert, Dawid at guest reception, Theresa in the Spa, Anne Marie at Travelle and Hotel Manager Lindsey purely elevated our stay.

Date of stay: April 2021
Thank ServiceAdvocate00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay Srednicki, General Manager at The Langham, Chicago, responded to this reviewResponded 2 June 2021

Thank you very much for choosing to stay with us at The Langham, and thank you for taking the time to recommend our hotel. I am delighted that you were able to enjoy dining at Travelle at The Langham, interacting with out team and experiencing Chuan Spa fitness center while in residence. Again, thank you, and we look forward to welcoming you back.

All the best,
Lindsay

Lindsay Srednicki
Hotel Manager
The Langham, Chicago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 May 2021

The Chicago Langham deserves its ranking as one of the best hotels in America. The location is perfect! It is on the river but set back from Michigan Avenue, so it is not overly crowded and crazy! The hotel staff is very friendly and helpful. The breakfast is wonderful. The decor is a nice combination of mid century modern and elegance. We received a triple upgrade to a huge one-bedroom suite with a view of the river. The finishes and furnishes were top notch quality. Room service was prompt, and our first dinner was excellent. It is very clean, new and sanitized! The staff followed strict COVID protocols including temperature checks each time we entered the building. Check in was a breeze as was check out. It is a very relaxing and luxurious hotel right in the hub of the city. I have nothing bad to say at all. We will return!

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay Srednicki, General Manager at The Langham, Chicago, responded to this reviewResponded 2 June 2021

Thank you so much for your high recommendation of our hotel, and what a delight to have you in residence. We will certainly share your kind words with our hotel colleagues.

Thank You,

Lindsay

Lindsay Srednicki
Hotel Manager
The Langham, Chicago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 20 May 2021

This is an amazing hotel- beautifully decorated, attentive staff, delicious dining, centrally located and luxuriously comfortable. We can’t wait to come back. The rooms have great views as well. We had the best time!

Date of stay: May 2021
Trip type: Traveled with family
1  Thank CCCARRRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay Srednicki, General Manager at The Langham, Chicago, responded to this reviewResponded 28 May 2021

It was truly a delight to read your high recommendation of our hotel, and to have you in residence. Thank you for your kind words - we will certainly share them with our hotel colleagues.

All the best,
Lindsay

Lindsay Srednicki
Hotel Manager
The Langham, Chicago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 May 2021

This is by far one of the best hotels I've ever stayed in. My family enjoyed our stay not just because the room was well appointed with everything we needed, but because the customer service was spectacular. They went above and beyond to make sure my daughter had a great birthday weekend. My kids lived in the pool and will now compare all future hotels to the Langham (which may be a problem). Olga was extremely accommodating and understood my hesitation as this was the first hotel my kids would stay in within the last year. She worked with me to find days that the hotel had lower occupancy and was extremely flexible with check-in and check-out considering that my kids were in remote school.
Last but not least, I'm a certified germaphobe and wiped down surfaces in hotels well before COVID, the Langham was the first hotel that literally every surface was clean. My white wipes came up clean from every surface and area of the room. I was IMPRESSED!

Date of stay: March 2021
1  Thank EW2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay Srednicki, General Manager at The Langham, Chicago, responded to this reviewResponded 28 May 2021

Thank you very much for choosing to stay with us at The Langham, and thank you for taking the time to recommend our hotel. I am delighted that you were able to enjoy celebrating your daughter's birthday, our Housekeeping team's cleaning protocols and Chuan Spa fitness center while in residence. Again, thank you, and we look forward to welcoming you back.

All the best,
Lindsay

Lindsay Srednicki
Hotel Manager
The Langham, Chicago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 May 2021 via mobile

Spent nearly $40,000 at this property on the last stay alone. Welcome back equals: no upgrade, no amenity, not a fast check in...worse than any other luxury property in Chicago for recognition of loyalty. You are better off booking via an aggregator as loyalty with the brand/property equates to zilcho!! Why bother to book direct and attempt to build loyalty with a brand that can’t even muster a mint on the pillow for guests spending tens of thousands per year?

Date of stay: May 2021
Trip type: Traveled on business
1  Thank TastefulTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay Srednicki, General Manager at The Langham, Chicago, responded to this reviewResponded 18 May 2021

Thank you for sharing details from your stay that give us opportunities for improvement. Rest assured that I have shared this with each department involved. We will address the fortunately rare miscommunication to ensure that we continue to perform at the high level of quality we consistently deliver at The Langham, Chicago. There were shortcomings during your stay, for which we apologize, and which we can guarantee would not be present on a return visit. I do hope you will return to experience our usual high level of luxury service and create far more pleasant memories.

Sincerely,
Lindsay

Lindsay Srednicki
Hotel Manager
The Langham, Chicago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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