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Joe

A fitness club with attachedahotel

2.0 of 5 bubblesReviewed May 25, 2022
Terrible experience. We booked a hotel not a stay in a fitness club. The hotel reception has the looks, feel and smell of an entry hall to a public swim hall. The bar and restaurant on the second floor is busy with sweaty people relaxing after their workout. Glad we found a nice bar 2 miles away for dinner. No included breakfast either. Parking garage drew us here with our classic car, but it is frequented by all fitness club members so it’s semi public. Only positive was the room.
Date of stay: May 2022
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oksana semashko, General Manager at The Hotel at Midtown, responded to this review
Responded May 26, 2022
Thank you for your feedback. While we appreciate you choosing Hotel at Midtown as your Chicago destination we must say that transparency regarding our hotel is clear on every website we are currently listed in order to truly communicate that hotel is not a standard accommodation but a property designed for guests who don't enjoy basic hotel amenities but sees full value of Luxury Fitness Club they have full access to. Parking garage is a 6 floor, gated and secured with cameras location, as most garages parking privacy cannot be guaranteed while availability is always there, most if not all hotels in Chicago has issues with parking availability while our hotel supplies more than sufficient amount of. We apologize for not meeting your expectations but it seems as if your expectations were for standard hotel which our isn't.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 63 reviews
Reviewed August 9, 2021

Oh man. this place is great if you are into working out or a bored housewife who plays tennis every day. but if you need a hotel its a bust. The rooms are fine hut there are ZERO amenities. No restaurant at night. No bar. And half cleaned rooms --ick. Staff are rude and inexperienced. When we requested a car service they said call an uber--duh. There are so many better choices in Chicago. I've been coming to this great city for 20 years but wont be back here any time soon. Colleagues loved the Hoxton. I would stay there.

Date of stay: August 2021
2  Thank londongal12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bryan Freund, Guest Services / Front Office at The Hotel at Midtown, responded to this reviewResponded August 10, 2021

Dera londongal12,
So sorry to hear you did not enjoy your experience. Our restaurant will be open for dinner service in the next few weeks. Our rooms are cleaned upon request for multiple night stays. Please let me know if there are any interactions I can look into regarding staff.
We have found that taxis in the city have been unreliable as of late and ride shares such as Uber or Lyft are the best method for those who don't have a car.
We hope that as more of our amenities become available in the future, we will be able to see you at the Hotel at Midtown again.
Sincerely,
Bryan Freund, Customer Experience Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 4, 2020 via mobile

. Parking is free. Staff is.great. Hotel is modern and super clean. I would not say here again due to excessive noise.from amplified exercise class starting 8am. At 1 am we could hear the conversation clearly and loudly through the closed room next door and sounds from above not sure from what. If you get up early and want to exercise in superb facilities and put on headphones or ear plugs to sleep you will love this hotel. Good hotel coffee. Sit down food area closed due to COVID but nice snack bar available. Desk took off my resort fee when I complained about the class noise. I should have done my research better.

Date of stay: October 2020
Trip type: Traveled with family
1  Thank 667joanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 2, 2020

The hotel attempted to charge me a 2nd night, and we were unable to make reservations with anywhere close to the same opportunity as regular members. The staff was rude. Additionally, the hotel allowed a 100+ person party until 4 a.m. when fights broke out and police arrive. I hope you have better luck :(

Date of stay: August 2020
Thank 801dustyg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sonia Villagomez, Guest Services / Front Office at The Hotel at Midtown, responded to this reviewResponded September 11, 2020

Hello 801dusty,

Thank you for your feedback during your recent visit to Midtown. We apologize for this experience and thought all was resolved prior to check out. Please contact me at your convenience to further discuss.

Warm regards,
Sonia Villagomez

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 13, 2020 via mobile

Outstanding stay at Hotel Midtown .
All safety measures for Covid19 respected and staff
Very accommodating.
Beautiful fitness facility where I could get a high level workout and conduct business.

Thank you Alex for the fabulous upgrade!

I will be back!

Date of stay: August 2020
Trip type: Traveled solo
Thank ajbailey2964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Chasse, Other at The Hotel at Midtown, responded to this reviewResponded August 15, 2020

Hello ajbailey2964,

Thank you for your feedback on you recent visit to Midtown. We are committed as a team to providing our very best in service with a direct focus on safety and cleanliness of our facility.

Thank you for choosing to escape with us, please visit again soon!

Warm regards,
Sonia Villagomez


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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 24, 2020 via mobile

I rate this hotel as a three star but know that it has very good parts and not so good. Let’s start with the pros:

Clean, modern, great fitness center (this is atop an athletic club). Both breakfast and lunch menus and food were good, healthy options. Bar has a sufficient choice for everyone. It was wintertime so we didn’t use the outdoor pool, but I suspect it is fun. While not in a tourist area, it is in a good location if you need to stop by a store to pick up something you need or forgot. Staff were friendly without exception. Rooms have ample space and everything you need. The rate is reasonable too, even with the $25 daily resort fee. In room coffee was good too and there is a small refrigerator.

The cons: not a place for rest or quiet. The beds are very firm, too firm really to feel comfortable. I found myself tossing around quite a bit. On our first night, we awoke at 3 am hearing the workout room below. Someone was really jamming and they no doubt had a good session. It was loud enough that I could recognize each set. I mentioned it to management the next morning and it didn’t happen again. The gym is closed until 5 am so it was odd. Other reviews note this and I know that we were not dreaming. You can hear a lot of noise between rooms as there isn’t much acoustic dampening, but our neighbors were quiet once they got settled.

Our friends stayed on the 5th floor, one floor up from us. They didn’t have the noise problem. Maybe you want to ask for a room on floor 5.

Date of stay: February 2020
Trip type: Traveled with family
2  Thank LeeinVAUSA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy Chasse, Other at The Hotel at Midtown, responded to this reviewResponded February 26, 2020

Hello LeeinVAUSA,

Thank you so much for the review and candid feedback. We are happy to read of exceeding your expectations in service however very sorry for your poor experience and disheartened that you were unable to enjoy restful stay during your time with us.

Please allow us an opportunity to make it right; we will not let you down again. We hope we have the opportunity to create a fantastic experience for you and regain your trust.

Warm regards,
Sonia Villagomez

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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