I've been to Paula's kitchen many times and as of late, their service has significantly decreased including servers tipping themselves 40% of the bill before I even have an opportunity to tip. As I made the mistake of not looking at the itemized receipt before paying because I wanted to take care of my table before they had the opportunity to see the bill, I ended up tipping an additional 20% of the bill with the 40% previously added gratuity included. Adding 40% in tips without informing the customer is unethical of any business. The servers distracted me while paying by engaging in conversation about the extremely lackluster service (3 hours dinner for a table of 3). We had to request basic things such as water, remind team of our delayed drinks (over 30 min wait for ice teas and mango juice).
Additionally, the servers do not follow the new COVID 19 mask mandate, violating Chicago's COVID-19 regulations.
I'd not recommend Paula's Thai Kitchen to anyone anymore as this place has proven to be unethical in their practices. It’s unfortunate as the food is amazing but it’s not worth the scam.
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