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Hampton Inn Chicago Downtown West Loop
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Reviews (500)
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Show reviews that mention
All reviewsgreat locationclose to union stationnewer hotelcomplimentary breakfastuber rideunited centerwould definitely stay here againself parkingevening receptionfloor to ceiling windowschicago downtownthe hotel is cleanexcellent hotelwillis towerhome away from homefull kitchencomfortable room
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10 - 15 of 500 reviews
Reviewed 2 weeks ago

We wanted a hotel close to the sights for our family trip with 3 young kids. Staff was VERY friendly. Park & stay package made this a great value. Breakfast was phenomenal! Pool was smaller but nice & clean. Everything was clean and we felt completely safe in the area. Only bad thing was booked for 2 adults and 3 kids and took the 2 queen bed room offered, assuming there would be a roll-away or something. Next time we'd go with something a little bigger or 2 king beds.

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank dseis1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

This is a newer hotel with a terrific location right next to the train station and within walking distance to the theater district. The hotel is spotless, complimentary breakfast was excellent, and the service was terrific.

  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank gundlachd2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzana S, Front Office Manager at Hampton Inn Chicago Downtown West Loop, responded to this reviewResponded 5 days ago

Dear gundlachd2018,

We are very happy you found our hotel, location and amenities to your liking. Thank you for taking your time to write about your experience at our hotel. We hope to have an opportunity to be at your service every time travel plans bring you to Chicago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The room was good sized, clean, with good Wifi, has a small refrig and a safe, ice machine just down the hall, comfortable bed with 4 pillows. The breakfast was very good and the area was kept clean at all times, especially the waffle maker which tends to get spilled on with waffle batter.

The lobby is on the fourth floor along with the lobby for the Hampton Suites which is in the same building but with separate access. Parking on the floors below the lobby is very convenient. If you want parking with the AAA rate you get valet service which I didn't want, but you can just park yourself with no problems. They say 4:00 pm check in, but they let us into our room at 2:30.

Of course it's expensive, but so is everything else in downtown Chicago. I highly recommend it if you want to stay in that part of town.

  • Stayed: March 2018, traveled as a couple
    • Rooms
    • Cleanliness
Thank Arctictis_binturong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzana S, Front Office Manager at Hampton Inn Chicago Downtown West Loop, responded to this reviewResponded 5 days ago

Dear Arctictis_binturong,

Thank you for taking your time to write about your experience at our hotel. We are glad you enjoyed your stay with us and thank you for recommending our hotel. We look forward to welcome you back to our hotel when travel plans bring you back in Chicago.

Kind Regards,

Suzana Salovic - Front Office Manager
Hampton Inn Chicago West Loop

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

One of the nicest Hampton Inns I've stayed in, and I stay in a lot of them. This one is new and in a great downtown location. The rooms are very quiet and the lobby area is extremely roomy and comfortable.

Stayed: March 2018
Thank tavelbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Front desk supervisor at Hampton Inn Chicago Downtown West Loop, responded to this reviewResponded 2 weeks ago

Dear Travelbound,

We really appreciate your positive feedback!. We are glad you enjoyed your stay with us and we look forward to welcome you back to our hotel when travel plans bring you back in Chicago.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The hotel is clean and modern with rooms that make an efficient use of space (ie pocket sliding door covers either bathroom or closet). We reserved parking with our room but they NEVER told us it was valet parking so we ran into trouble trying to get out of the parking lot and had to call for help. Then, when we went in to have them fix our keys they admitted/apologized that a step had been “missed” during check-in and our keys weren’t set up correctly. Then when my hubby requested a printout of the bill at checkout we saw that they had tried to charge us extra for self-parking. That’s the first time they told us that we could have done valet during our stay. Other than multiple headaches with
parking, it was a very nice stay. I especially appreciated the variety of breakfast options and the fact that offerings changed from day-to-fay. One day was flat sausage, another day was link sausage, another day was sliced ham, and there were varieties of eggs from day to day as well. It was conveniently located and near some great restaurants. We would stay there again.

Stayed: March 2018
Thank LovingNewAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lorena G, Front desk supervisor at Hampton Inn Chicago Downtown West Loop, responded to this reviewResponded 2 weeks ago

Dear LovingNewAdventures,

We apologize for the miscommunication about the parking. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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