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Reviews (243)
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All reviewsfront deskchoice hotelscookiesroom was cleanwould stay here againwafflesnext morningdouble queen roomnice stayfour nightsreasonable ratesshower curtainhot tuboff the highwayupon checkindoor poolconvenient location
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5 - 10 of 243 reviews
Reviewed 12 June 2018

Tried to resolve a double billing issue with the manager over the phone, but she was incredibly rude and actually hung up on me multiple times. She insisted there was nothing she could do about it, that I needed to contact the website I booked it through. Contacting the website made it clear (even via an email) that Choice Hotels had to correct it on their end. Even after sending the email, the manager was unhelpful and disrespectful. Worst customer service experience EVER. Email her at gm.id038@choicehotels.com

  • Stayed: June 2018, traveled solo
    • Service
Thank 88JMB2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 June 2018 via mobile

This particular Comfort Suites seems to attract more leisure travelers than business. We prefer to stay at hotels that only allow service animals (sorry pet owners) so we try to stay at the Comfort Suites. Everything we needed was provided except for a really clean bathroom floor. Housekeeping alert. Breakfast buffet can be like a feeding frenzy on the weekends but during the week it's quite calm.

Stayed: June 2018, traveled as a couple
Thank KarenK518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 25 May 2018

We stayed there for four nights and our room was not cleaned our entire stay!!!!!!!!!!!! We had asked multiple times for our room to be cleaned. We had to ask for towels at the front desk, we took out our own garbage and scavenged toilet paper off the housekeeper cart. Not the way a hotel should be ran. We will never stay at this chain of hotels ever again!!!!!!

Room Tip: You can hear every door shut in the entire hotel. They slam...
  • Stayed: May 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Scott46270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 May 2018

I had traveled doing sales calls at truck shops from Paul, ID. all of the way to Boise. I was very tired and walked in the door and was greeted by the smiling face of a young lady named Candalice. What a very professional and courteous young lady. I started feeling better immediately. The check in went very smooth and seamless. Every hotel should have at least one of these ladies to greet the customers.

  • Stayed: May 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Billy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 May 2018

It's conveniently located by the airport. Front desk personnel were good. Housekeeping could be improved. Breakfast was the kind that is being provided at most hotels like this. I've had better and worse stays.

  • Stayed: April 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GBinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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