Worst experience of my life with a restaurant. Told me to pick up at 5:50 pm. It is now 7:05 and I have waited over 45 minutes in store saying it was coming. Just told don’t have order. Almost $100 order. Offered no solution but...to wait an additional 45 minutes. Do not frequent this establishment. Staff treated me and everyone else waiting very long like it was our fault. Terrible.
After seeing your reply I see that you don’t truly understand what happened. I would not complain about slow service. That can happen, especially during the holidays. The issue was that I sat in your restaurant for over 45 minutes after my order was supposed to be ready. During that time no less than 3 employees took my name , checked on my order? and said it was coming. The fourth employee I asked finally came back and said they did in fact not have my order. This simply means no one else even checked and your employees simply tell people it is coming to shut them up. This fits with the attitude I got when I asked why I had to wait in your establishment 45 minutes before being told you didn’t have my order. Simply, not our fault, even though they admitted having problem with several grub hub orders as well. So simply, I would never suggest someone not go to a restaurant due to one time slow service. In your case however you clearly have a systemic issue and employees who lie to customers and are incapable of taking accountability. Not a great combo in the customer service industry.More