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“"Awesome Stay"”

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Holiday Inn Resort Batam
Ranked #1 of 2 Hotels in Waterfront City
Certificate of Excellence
Reviewed 4 weeks ago

Located near to ferry terminal. Rooms were neat and clean. Buffet breakfast with good variety of foods. Swimming pool maintained in good manner. I will recommend this hotel for all types of travelers.

Stayed: May 2017
Thank Dhurairaj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRB G, Guest Experience Manager at Holiday Inn Resort Batam, responded to this reviewResponded 4 weeks ago

Dear Dhurairaj R,

Thank you for choosing Holiday Inn Resort Batam for your accommodation during your visit to Batam.

We appreciate your very positive feedback about our room, breakfast and swimming pool.
Making our guests feel right at home with a warm welcome and friendly, attentive service is what we love to do. We look forward to another opportunity to welcoming you back at the resort at the near future.

Warm regards,

Dewi
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (811)
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5 - 9 of 811 reviews

Reviewed 4 weeks ago via mobile

Stayed here for a night for business.
The room I had was great, huge with a balcony facing the pools. Theres a small kitchenette and a nice bedroom with exceptional aircon.
It's central if you want to walk down to the waterfront to the watering holes there if the hotel isn't enough.

Their breakfast is just OK, not the best I've had but the selection is good. They might want to narrow the selection and improve the quality.

The lunch though is great! I've only had lunch twice there but it's very tasty and the portions is perfect. The stingray soup is hot and tasty and I recommend everyone to taste it!

It's a really nice place to stay in Batam and I'll be back!

Stayed: October 2017, traveled on business
Thank TorAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRB G, Guest Experience Manager at Holiday Inn Resort Batam, responded to this reviewResponded 4 weeks ago

Dear TorAus,

We would like to thank you for choosing Holiday Inn Resort Batam for your accommodation during you stay in Batam.

We are delighted to hear that you enjoyed stay with us and also would like to thank you for recommend our stingray soup to another traveler to Batam. we noted your feedback regarding our breakfast and we will share with the team.

We are all looking forward to welcoming you back to Holiday Inn Resort Batam for near future.

Best wishes,

Dewi Nopita Sari
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Dear GM - Holiday Inn Resort® Batam,

I would like to comment how pleased I was with the service provided to me and my family by the entire hotel staff during my recent stay in Holiday Inn Resort® Batam.

Firstly, my utmost gratitude for the outstanding hospitality that was provided by Dewi Nopita and Gomgom for their excellent customer service, they were very helpful.

Secondly, not forgetting team from the restaurant, front office and housekeeping – very attentive and efficient to my request.

Last but not least - all in all, The staff maintained a positive attitude and ensured I felt welcome during my stay. Honestly, I was amazed at the consistency with their performance and willingness to go the extra mile.

Kudos to you and your staff for making my stay a great one!

  • Stayed: October 2017, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Iryandy_E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRB G, Guest Experience Manager at Holiday Inn Resort Batam, responded to this reviewResponded 4 weeks ago

Dear Mr. Iryandy,

It has been a great pleasure to welcome you at Holiday Inn Resort Batam and thank you for sharing your feelings about your stay with us.
We are very pleased to read that you appreciated the friendliness of our staff and enjoyed your visit in our hotel.It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.
We look forward to another opportunity to welcoming you at our resort for near future.

Best regards,

Dewi Nopita Sari
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2017

Facility is old and expected kid slide wass under constrcution and convinience store inside of resort was closed. Resort is far (40 min) from down town (Gagoya mall) and nothing around resort like restaurant and any stores. Kids clue don't provide paid baby sittering service so parents should be accompanied and no special programs for kids.
But free suttle service to terminal/shopping mall is nice. Most impressed thing is that staff is very kind and professional, they promptly acted to change room when original room condition was too old with smell. Swimming pool is also nice and there are big tubes for guests to enjoy and kids club prepared free drwaing paper and crayon and condition of kid club is good, clean. KIds are satisfeid with palying in pool.

  • Stayed: October 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Bee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRB G, Guest Experience Manager at Holiday Inn Resort Batam, responded to this reviewResponded October 13, 2017

Dear Bee,

It has been a great pleasure to welcome you at Holiday Inn Resort Batam and thank you for sharing your feelings about your stay with us.

We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel and also we would like to apologize for the shortfall you faced during you stay with us. We will note all the feedback seriously and share with our team to make the necessary changes to provide a better experience in the future.

We are looking forward to another opportunity to welcoming you at our resort.

Best wishes,
Dewi Nopita Sari
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2017

This is my third time staying at Holiday Inn Batam, as my family and I have fallen in love with this hotel since our first trip.

The suites are of a really good size, as compared to the other hotels we've previously stayed in Batam. We especially appreciate that door that separates the bedroom and the living area.

I would like to comment on the bathtub, especially since I did not manage to take a bath in all of my three trips. On my first trip, the bathtub didn't have a stopper. On my second trip, there was some plumbing problems and the quality of the water was not satisfactory. This time there was a stopper and the water was okay but the stopper wasn't doing its job. Water kept leaking away despite having the stopper on and hot water wasn't flowing fast enough to outrun the leakage. As someone who likes to take baths, I am very disappointed.

Being a old hotel, there are some minor wears and tears in the facility but that's all alright. However, room cleanliness could be further improved. Upon check-in, I found stained towels and sheets. There were several ants crawling around the kitchenette area too.

One of my must-do itinerary is the Tea Tree Spa, the spa & massage facility in the hotel. Tea Tree Spa is the pride of Holiday Inn Batam and they should really be proud of it as it is by far one of the best I've ever gone to. We also used the sauna and steam room, which is of top quality too.

Dinner at Dragon Inn Chinese Restaurant was a little disappointing, especially since we have enjoyed delicious dim sum buffet there during my previous two trips. Our crispy skin chicken was tough and tasteless; I hate to say this but the chicken I had at A&W was better than that. Despite this, we gave Dragon Inn another chance and went for the dim sum buffet the next day but my family and I all agreed that the standard has sort of dipped as compared to the previous times.

We also had dinner at the Terrace Cafe, which has surprisingly good Nasi Goreng. The staff at the sports lounge were very nice but it is a bummer that draft beer was not available that day.

As a IHG member, we were given several treats such as free shuttle to Nagoya Shopping Mall, complimentary dessert at Dragon Inn and etc., which we gladly utilised almost all of them.

It was a pleasant surprise when the hotel served us a complimentary birthday cake on our first night. It really took this trip to the next level.
Holiday Inn Batam is definitely my first choice of accommodation; I'll like to come again once I'm guaranteed that I can take a proper bath.

In summary:

THE GOOD: Friendly and professional staff; Huge rooms with a balcony that has a good view of the sea; Pools of a good size; Amazing spa and massage facilities

THE BAD: Cleanliness (Room, Sheets, Towels) could be improved; Bathtub stopper does not work (couldn't take a bath); No bathrobes

Room Tip: Higher floors have a good sea view
See more room tips
  • Stayed: October 2017, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank ClarissaJ93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRB G, Guest Experience Manager at Holiday Inn Resort Batam, responded to this reviewResponded October 12, 2017

Dear Clarissa,

Thank you for taking the time to share your feedback with us. We appreciate your loyalty as our IHG Rewards Club member and treat all reviews seriously.

We are glad you enjoyed our service at Tea Tree Spa. We also would like to apologise for the inconveniences you faced during your stay, the cleanliness, dining experience and bath up stopper issue , and truly understand your disappointment.

We seek to make each stay as pleasant and comfortable as possible, and appreciate that you brought your experience to our attention. As mentioned, we take all feedback seriously and will share this with our team to make the necessary changes so that we can provide a better experience in the future.

We hope we will be given the opportunity to showcase our true hospitality and that this incident is an exception. Once again, thank you for your comments and we hope to have the pleasure to welcome you back again.

Best regards,

Dewi Nopita Sari
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Resort Batam

Address: Waterfront, Waterfront City, Riau Islands Province 29422, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Waterfront City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Waterfront City
Price Range: ₱3,409 - ₱7,481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Batam 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Holiday Inn Resort Batam is the only all-suite luxury accommodation in Batam. Ideally situated just minutes away from the Waterfront city and Sekupang ferry terminals and a short ferry ride from Singapore. The ultimate height of pleasure comes in the form of our award-winning Tea Tree Spa. Sooth your mind and body with a selection of signature spa packages at one of 14 spacious Balinese-styled couple villas or individual treatment rooms. Spread across 3.4 hectares of open space and lush greenery, each of our 275 premium suites features a private balcony and guests can choose from spacious one or two bedroom suites, all elegantly furnished and equipped to provide unmatched comfort. When it comes to leisurely activities, guests of all walks of life are spoilt for choice at the Holiday Inn Resort Batam. The Panda Kids Club offers families a real treat. Our selection of four restaurants and bars, offers a variety of cuisines from around the world. For the business traveller, the resort's multi-functional meeting rooms complete with a variety of options for corporate meetings, functions, and events, supported by 24-hour business centre and a dedicated concierge. Whether you are a family with children or a corporation with a team of employees, the Holiday Inn Resort Batam has the facilities and activities to ensure that your trip is one you will never regret making. Come experience world-class hospitality infused with traditional Indonesian island charm! ... more   less 
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Also Known As:
Holiday Inn Batam Hotel Batam
Batam Holiday Inn

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