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Universal's Cabana Bay Beach Resort
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Reviews (16,055)
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Reviewed 3 weeks ago via mobile

The Universal parks were awesome and we had a great time at each one. This review focuses on our stay at the Cabana Bay. Airport pick up for the trip there went smoothly with a friendly driver.
We had a basic room and it was Quite small-much smaller than any basic room at any Disney property I had stayed at (many). Room was clean but the bath towels were basically the size of the floor mat towel-I had to use 2 each shower and had to ask housekeeping to overstock our room for our 5 day stay.
We had the dining plan (reviewed elsewhere) but know you can’t use the dining plan at any Cabana Bay restaurant-none! So therefore plan on spending significant money on breakfast before you enter the parks each day. I also want to let you know that the food quality at every facility in the hotel is “institutional” at best-this was hospital quality food which for the prices and staying on their property was so disappointing. Again it is fair to compare them to Disney and once again they lost by a mile in food quality.
They have an awesome pool and lazy river but guess what-to use the lazy river you have to BUY you own floats($6) each! Let that sink in for a moment-we stay on Universal property to enjoy their amenities but then have to pay extra for a pool float that you then either waste money and discard or then have to travel home with-who does this? It was $12 for us but this one ‘gesture’ left a VERY bad impression and is beyond cheap and abusive to customers.
Food prices-I will let you decide- my family of 3 never ate for breakfast for less than $32 if we at anything other than cereal. 3 small pizzas and drinks was $44 and they were one person pizzas.
Housekeeping was efficient and effective each day-they work hard, front desk staff was accommodating as well.

We will visit Universal again-probably staying at a Disney property and taking an Uber over to enjoy the Magic and value of Disney along with the awesome rides at Universal!

Stayed: April 2018, traveled with family
4  Thank Zmansdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 2 weeks ago

Thank you for your honest review. We sincerely apologize if your recent stay at Cabana Bay did not meet your expectations. We wish we could've provided a more positive experience for you and your family.

We do appreciate your kind compliments on our housekeeping and front desk staff who strive to deliver outstanding service for our guests every day. Please know your feedback is invaluable to us and we hope your next visit is fun and memorable.

Sincerely,
Universal’s Cabana Bay Beach Resort Management


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Great place to stay, modern, clean, and close to the parks. Very expensive, taking advantage of park proximity and perks offered, but a good stay. The size of the room did surprise me. if you are going to make it be your visit to Universal, this may be worth it

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Loews Hotels and Resorts
3  Thank ricgema2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 2 weeks ago

Thank you for your review and for choosing Cabana Bay. We appreciate your kind feedback and look forward to many future stays!

Have a swell day,
Universal's Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

This is our first visit to Cabana bay. It is a lower range hotel compared to sapphire and pacific hotels but boy did it impress! We stayed in 'starlight' on the ground floor very close to the pool and a 2 minute walk to the lobby and food areas. Id highly recommend staying in the poolside section of the hotel rather than the towers as they are a much further walk.

The theming around the hotel is very retro. Cars parked outside and decor all very 1950's. Staff very friendly. Theres a starbucks and food hall. 2 pools - 1 with a slide and the other with a lazy river. There are rubber rings you can purchase from about $6-$15.

Queues can be big and unorganised in the food court area depending on what time you go. We came back from a park and got food about 10.45pm. The girls behind the counter kept forgetting what we'd asked for. They took a while to get our order together and we only ordered 2 burgers and 2 hot dogs.

Something we hadn't accounted for was that the hotel charges you to park per night!. It is normally $12 but the girl did it for $6 a night.

You can get shuttles to the universal parks or walk across road to the sapphire and take the water taxi. We did that a few times and found it was quicker.

We loved staying here and in comparison to lower end disney hotels, Cabana Bay knocks it out the park. Highly recommend and would visit again.

Room Tip: Pay the extra to be poolside. Towers are further away although they do offer good views of volcano bay.
  • Stayed: March 2018, traveled with family
    • Value
    • Cleanliness
    • Service
8  Thank Chloe E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for your review. We're delighted to hear your overall experience at Cabana Bay was great. It is a pleasure when we can make an impression on our guests! We appreciate your kind compliments on everything from our retro theme and friendly staff to our fun amenities and food options.

An experience such as yours is what we strive for when our guests stay at Cabana Bay, so we thank you for your wonderful feedback.
We look forward to becoming your new favorite Orlando resort.

Have a swell day,
Universal’s Cabana Bay Beach Resort Management

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Reviewed 3 weeks ago

I would highly recommend staying at Cabana Bay Resort. The accommodations are wonderful...the shuttle to and from the parks is prompt and consistent...early admissions is THE BEST!!! Volcano Bay is literally less than 5 minute walk from hotel!!! We have stayed 2 years in a row and have been blown away by the accommodations and staff!!! Great place to sta!!!

  • Stayed: March 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
3  Thank s2r574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 3 weeks ago

Thank you for a fantastic review. We are so thrilled to hear you loved everything about your stay at our resort, including the convenient walkway to Volcano Bay.

It is a pleasure when we can make an impression on our guests! We look forward to becoming your new favorite Orlando resort.

Have a swell day,
Universal's Cabana Bay Beach Resort Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I've stayed at several of the Universal hotels, Hard Rock, Loews Royal Pacific Resort and the Loews Portofino Bay Hotel. This one is my least favorite. It's HUGE and felt like a budget motel but still commanded a premium price. Would not stay again.

Stayed: February 2018, traveled on business
Thank jasonf1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this reviewResponded 2 weeks ago

Thank you for your review. We sincerely apologize if your recent stay did not meet your expectations.

We hope your next visit to Cabana Bay is fun and memorable.

Sincerely,
Universal's Cabana Bay Beach Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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