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Michele H
Madisonville, Kentucky

one and done

2.0 of 5 bubblesReviewed Nov 30, 2024via mobile
DO NOT DO IT! People taking advantage of FEMA assistance, smelling pot or whatever substance every day and last day while having to wear a boot due to a broken foot had to descend theee flights of stairs because the elevator was broken. The view is incredible but not worth the headache. Will not be back.
Date of stay: November 2024
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Dec 2, 2024
Dear Michele H, Thank you for sharing your feedback. We appreciate your kind words about the view. We are very disappointed to hear about the inconveniences you experienced during your stay, particularly with the elevator and the disruptions you encountered. We understand how these issues affected your visit and are addressing them to ensure a more pleasant experience for future guests. We hope you will revisit, and we wish you all the best with your travels.

Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 15, 2024

We haven’t even gone to bed yet and I’d advise you to avoid this place at all costs. There are 2 elevators. Only one works. The balcony door won’t lock. The desk clerk shrugged and said “it’s the salt air; don't worry, Spiderman is inNew York.” The bathroom floor hadn’t been swept. We were furnished 1/4 rolls of of toilet paper. The TV wouldn’t turn on. The desk clerk made me come to the foyer to replace the batteries because he was the only emplyee on the premises. if I could give this dump zero stars, I would..

Date of stay: November 2024
Trip type: Traveled as a couple
1  Thank JC S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded November 15, 2024

Dear chrissZ663KE,

Thank you for sharing your concerns. We deeply regret the issues you encountered during your visit and understand how frustrating this experience must have been. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures will be taken to address them to ensure we are well-poised to serve you in the future. Thank you once more for your review. We look forward to welcoming you again and providing you with an exceptional experience that reflects the true essence of our hotel.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 27, 2024

Started off great. I had a late check in and the girl at the front desk was super friendly and knowledgeable. I got to my room around midnight and was greeted roach after roach. Under the covers, in the shower, on the couch, and all over the walls.

Date of stay: October 2024
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank M M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded October 29, 2024

Dear mmT3489OZ,

Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. On the positive side, we appreciate your compliments on our front desk team. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 27, 2024

Realize they won’t tell you important information you should know about the hotel when booking a reservation or upon checkin. They won’t tell you upon booking or checking in that there will be deafening construction/heavy equipment noise coming from the room above your room that starts at 7 am. They won’t tell you upon booking your reservation that only 1 car per room is allowed to park in the lot and it costs $22/night for that parking. They won’t tell you upon checking in that there is not daily maid service to your room.

Also unexpected is that the room’s ocean view balcony will have a noisy & unsightly a/c compressor right next to the chairs. There is no shower for rinsing off sand at the entry to the hotel or pool from the beach. The showers are located in the middle of the pool deck where difficult to see in the dark of night. It seems the only way to get from the hotel out to the pool is by going outside and through the underground garage and up steep/high stairs.

Room tip: Make sure facilities are clean before unpacking - we had toothpaste splatters on over-the-sink mirror. Will there be Loud Construction noise
Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Charley1Florida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded September 27, 2024

Dear Charley1Florida, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We would like to regain your trust and hope to serve you again whenever your travels bring you to the area.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 21, 2024

We were really looking forward to staying in a top floor ocean view suite after a very difficult week. We arrived late after a long 8 hour drive. We crashed and were looking forward to sleeping in the next morning. We were jolted out of bed at 6:30 am with drills , banging etc. Come to find out they are reroofing the hotel. This went on for about an hour. Nothing was ever mentioned about construction work during the reservation process or check in. Why put us on the top floor during re roofing? Beside that it looked like the carpet hadn't been vacuumed since there were two dead palmetto bugs mashed on the floor.

We did get a full refund after dealing with a very sullen, almost hostile desk person who refused to get the manager, or say that she was the manager and refused to give her name after delivering her snarky remarks. She also had the temerity to say I was disrespecting her. ??????! Customer Service at its worst. Best Western has and can do much better!

Room tip: Ask if construction is going on during your stay
Date of stay: September 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Karen O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded September 23, 2024

Dear 2kareno,

Thank you for sharing your experience with us. We truly regret the disturbance caused by the construction work and understand how frustrating it must have been, especially after a long and tiring day. While we strive to provide all guests with a peaceful and pleasant stay, we missed the mark during your visit. We also apologize for the service you received at the front desk, as that does not reflect our standards. We are committed to providing outstanding service, and we hope you will revisit us so we can show you our dedication.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed September 9, 2024

The rooms are large with great views. The pool was very clean. The room we had was very damp and had a musty smell, we were only there 2 nights, so we did not ask for another room. The room could use new carpet and updates. If the cost was less, would recommend for short stay.

Date of stay: September 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cynthiatF4846YI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded September 10, 2024

Dear cynthiatF4846YI,

Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We’re glad to hear that you enjoyed the ocean view, the spacious rooms, and the clean pool. We apologize for any housekeeping oversights around your room and the inconvenience caused by the room scent. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a flawless visit the next time you are in the area.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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