We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Juliet M
New Smyrna Beach, Florida

DONT DO IT!

1.0 of 5 bubblesReviewed Aug 16, 2024via mobile
This is the worst hotel I’ve ever been to and I’ve been to a lot. After making a two week vacation on the top floor they did not mention that they were replacing the roof. So every morning between seven and 8 o’clock in the morning, you have to leave the room because you cannot hear yourself breathe it is so loud unbelievable! The hallways are a stinking hundred degrees plus and the elevators hardly ever work so good luck carrying your luggage up to the seventh floor which it only goes to …but the elevator doesn’t even go to eight so you have to carry your luggage up to that floor. Save your money book somewhere else do not book this hotel. Don’t let it ruin your vacation.!
Date of stay: August 2024
Trip type: Traveled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Aug 17, 2024
Dear 126julietm, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will revisit us so we can make your next stay with us outstanding in every respect.

Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Expedia.com
    ₱10,479
  • SpringHill Suites
    ₱10,479
  • Skyscanner.com
1.3 km from Best Western New Smyrna Beach Hotel & Suites
Pool
Beachfront
King Size Room
Get rewarded with One Key
  • Hotels.com
  • Skyscanner.com
  • Vio.com
1.1 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Official Site
    ₱12,236
  • Booking.com
1.4 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Hotels.com
  • Algotels
2.9 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Hampton
  • Hotels.com
1.6 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Pool
Get rewarded with One Key
  • Hotels.com
  • Skyscanner.com
  • Vio.com
2.9 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
  • Expedia.com
  • Hotels.com
  • Skyscanner.com
1.7 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Sea Villas drone RESIZE
Get rewarded with One Key
  • Hotels.com
  • Booking.com
  • Priceline
1.9 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Hotels.com
  • Booking.com
  • Skyscanner.com
3.5 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    ₱16,128
  • Priceline
3.4 km from Best Western New Smyrna Beach Hotel & Suites
Free Wifi
Free parking
View more hotels in New Smyrna Beach
Reviews (1,517)
Filter reviews
1,517 results
Traveler rating
870
377
119
62
89
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
870
377
119
62
89
Show reviews that mention
All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
Selected filters
Filter
Updating list...
7 - 12 of 1,517 reviews
Reviewed August 13, 2024

Desperate need of refresh! Only one elevator worked. Waiting in line to just get to room. The room was nice size but the furniture was is terrible shape. The ac vents were caked with debris and lint. The couch in living room was in desperate need of replacement. Was not able to use it at all. They do lock off the only disabled ramp to beach when there is a storm and did not unlock it. So getting to the deck beachside is impossible if you use mobility aids. I would just advise another option because for the price you can rent a condo.

Room tip: Just spend the extra $10 a night and get a better condo. Also $22 a day for parking!
Date of stay: August 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded August 13, 2024

Dear acO3375NI, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2024

Reserved an oceanfront and got ocean view an hotel refused to accommodate. Claimed it was booking.coms fault. Elevators did not work, roof was being replaced so very noisy and a terrible view. The hotel did not offer any discount or anything for all the inconvenience. Was a VERY expensive disaster. Only thing that was good was we were able to take our service dogs(4). I will take my RV next trip.

Date of stay: July 2024
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank amy b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded August 10, 2024

Dear amybA1834MV, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We understand that any discomfort can impact the overall experience of your stay. Your feedback is invaluable, and we will address this matter with our team to ensure we are well-poised to serve you in the future. Your satisfaction is our top priority; therefore, we look forward to welcoming you back so we can demonstrate the exceptional hospitality that we are known for providing.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2024

This place needs a remodel or to be knocked down and rebuilt. The rooms smell extremely strong of mildew and everything is wet…the carpet, the tile and the chair seat cushions. We wore shoes the entire time in the room. It feels like you’re getting mold poisoning while you’re in the room. I know it’s by the beach and there are ramifications for that…but get dehumidifiers or something. Every time we go, only one elevator is working. Beware!

Date of stay: July 2024
Trip type: Traveled as a couple
Thank KJNFLA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 29, 2024

Dear KJNFLA, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We have also noted your comments regarding the elevator. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your return.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2024

First night refrigerator didn’t work, door did not lock, water was brown, room was filthy. I have pictures and ended up checking out a day early.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank gregg7883
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 15, 2024

Dear gregg7883, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. We apologize for the maintenance and cleanliness issues in your room. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We hope you will revisit us so we can make your next stay with us outstanding in every respect.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2024

Stayed 10 days. The location was so close to everything. The room was very large and I love that the bedroom has a door to shut so we were able to not wake the kids in the morning while we made coffee or sat in the living area. Each room has an amazing view or the ocean. I 100% recommend this hotel

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Road63574107987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 12, 2024

Dear Road63574107987, We appreciate your wonderful review and are glad to know how much you liked your room. Our rooms are designed to make you feel at home, and our guests often mention how great it is to have extra living space. We make every effort to meet all of your in-room needs, and we are happy to know we exceeded your expectations. As you stated, our hotel room provides our guests with amazing views, and we are delighted this was the highlight of your visit. Thank you for being our guest at Best Western New Smyrna Beach Hotel & Suites, and we look forward to seeing you soon.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews