Reserved an oceanfront and got ocean view an hotel refused to accommodate. Claimed it was booking.coms fault. Elevators did not work, roof was being replaced so very noisy and a terrible view. The hotel did not offer any discount or anything for all the inconvenience. Was a VERY expensive disaster. Only thing that was good was we were able to take our service dogs(4). I will take my RV next trip.
Dear amybA1834MV, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We understand that any discomfort can impact the overall experience of your stay. Your feedback is invaluable, and we will address this matter with our team to ensure we are well-poised to serve you in the future. Your satisfaction is our top priority; therefore, we look forward to welcoming you back so we can demonstrate the exceptional hospitality that we are known for providing.
Best Regards,
Dan Jordan
General Manager
This place needs a remodel or to be knocked down and rebuilt. The rooms smell extremely strong of mildew and everything is wet…the carpet, the tile and the chair seat cushions. We wore shoes the entire time in the room. It feels like you’re getting mold poisoning while you’re in the room. I know it’s by the beach and there are ramifications for that…but get dehumidifiers or something. Every time we go, only one elevator is working. Beware!
Dear KJNFLA, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We have also noted your comments regarding the elevator. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to your return.
Best Regards,
Dan Jordan
General Manager
First night refrigerator didn’t work, door did not lock, water was brown, room was filthy. I have pictures and ended up checking out a day early.
Dear gregg7883, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. We apologize for the maintenance and cleanliness issues in your room. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We hope you will revisit us so we can make your next stay with us outstanding in every respect.
Best Regards,
Dan Jordan
General Manager
Stayed 10 days. The location was so close to everything. The room was very large and I love that the bedroom has a door to shut so we were able to not wake the kids in the morning while we made coffee or sat in the living area. Each room has an amazing view or the ocean. I 100% recommend this hotel
Dear Road63574107987, We appreciate your wonderful review and are glad to know how much you liked your room. Our rooms are designed to make you feel at home, and our guests often mention how great it is to have extra living space. We make every effort to meet all of your in-room needs, and we are happy to know we exceeded your expectations. As you stated, our hotel room provides our guests with amazing views, and we are delighted this was the highlight of your visit. Thank you for being our guest at Best Western New Smyrna Beach Hotel & Suites, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
Room was not cleaned for the 3 days we stayed. Tried to get clean towels on day 3 and was informed that a dryer broke and they had no clean linen. Blinds falling off the windows. Door to patio had no coverage and faced east so the sunrise woke us up every morning. Charges $22/aday to park your car. They inform you of this upon check-in. It was July 4th, no other hotels were available our we would have left. Horrible stay!
Dear Annette B, Thank you for reviewing our hotel. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We also apologize for any issues you encountered with our housekeeping service. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.
Best Regards,
Dan Jordan
General Manager
