All employees from front desk, housekeeping, and restaurant offered great customer service. Food was great.
870
377
119
60
88
Annette B
Winter Park, FloridaDirty smelly Hotel
Reviewed Jul 11, 2024
Room was not cleaned for the 3 days we stayed. Tried to get clean towels on day 3 and was informed that a dryer broke and they had no clean linen. Blinds falling off the windows. Door to patio had no coverage and faced east so the sunrise woke us up every morning. Charges $22/aday to park your car. They inform you of this upon check-in. It was July 4th, no other hotels were available our we would have left. Horrible stay!
Date of stay: July 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Best Western
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Jul 12, 2024
Dear Annette B, Thank you for reviewing our hotel. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We also apologize for any issues you encountered with our housekeeping service. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. Your feedback drives us to continuously enhance our services, and we look forward to another opportunity to show you our commitment to outstanding experiences.
Best Regards,
Dan Jordan
General Manager
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,514)
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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10 - 15 of 1,514 reviews
sand0018
1
Date of stay: July 2024
Review collected in partnership with Best Western
Ask sand0018 about Best Western New Smyrna Beach Hotel & Suites
Thank sand0018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 10, 2024
Dear sand0018, We are pleased you had a memorable time with us, and our chef will be happy to know how much you enjoyed the food. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including Best Western New Smyrna Beach Hotel & Suites in your travel plans. We invite you to stay with us again the next time you visit the area.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brent285
2
Every room has a nice ocean view. Perfect to sit outside on the balcony and watch the sunrise on the 2 chairs and table to sit your coffee on.
Date of stay: July 2024
Review collected in partnership with Best Western
Ask brent285 about Best Western New Smyrna Beach Hotel & Suites
1 Thank brent285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 5, 2024
Dear brent285, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the fantastic ocean and sunrise views. Our team works hard to ensure our guests have a memorable stay, and it's wonderful to hear that you had such a great experience. We can't wait to have you back for another relaxing visit.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
patty185
1
Rooms need updating. Rooms have an excellent lay out. Location is great. The view from every room is spectacular.
Date of stay: July 2024
Review collected in partnership with Best Western
Ask patty185 about Best Western New Smyrna Beach Hotel & Suites
Thank patty185
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 5, 2024
Dear patty185, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to hear that you enjoyed our location. The breathtaking views from every room are truly spectacular, and we are glad that this contributed to making your stay even more memorable. We thoroughly enjoyed having you as our guest and hope to welcome you back on a future visit.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karen D
Laguna Beach, California
3
Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.
Date of stay: July 2024
Review collected in partnership with Best Western
Ask Karen D about Best Western New Smyrna Beach Hotel & Suites
Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 4, 2024
Dear Karen D, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to know how much you enjoyed our comfortable rooms and exceptional hospitality. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure to host your visit, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rickharrold
Melbourne, Florida
1
We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask rickharrold about Best Western New Smyrna Beach Hotel & Suites
Thank rickharrold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 1, 2024
Dear rickharrold, Please accept our gratitude for posting wonderful feedback about your stay at Best Western New Smyrna Beach Hotel & Suites. It is nice to see you liked our pool and that our excellent location with access to the beach and many dining and shopping nearby worked well for you and made your time with us even more memorable. Thank you for your generous recommendation. We hope you are already planning another visit; we look forward to it.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.