Every room has a nice ocean view. Perfect to sit outside on the balcony and watch the sunrise on the 2 chairs and table to sit your coffee on.
870
377
119
60
88
sand0018
Great customer service
Reviewed Jul 9, 2024
All employees from front desk, housekeeping, and restaurant offered great customer service. Food was great.
Date of stay: July 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Jul 10, 2024
Dear sand0018, We are pleased you had a memorable time with us, and our chef will be happy to know how much you enjoyed the food. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including Best Western New Smyrna Beach Hotel & Suites in your travel plans. We invite you to stay with us again the next time you visit the area.
Best Regards,
Dan Jordan
General Manager
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,514)
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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11 - 16 of 1,514 reviews
brent285
2
Date of stay: July 2024
Review collected in partnership with Best Western
Ask brent285 about Best Western New Smyrna Beach Hotel & Suites
1 Thank brent285
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 5, 2024
Dear brent285, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the fantastic ocean and sunrise views. Our team works hard to ensure our guests have a memorable stay, and it's wonderful to hear that you had such a great experience. We can't wait to have you back for another relaxing visit.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
patty185
1
Rooms need updating. Rooms have an excellent lay out. Location is great. The view from every room is spectacular.
Date of stay: July 2024
Review collected in partnership with Best Western
Ask patty185 about Best Western New Smyrna Beach Hotel & Suites
Thank patty185
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 5, 2024
Dear patty185, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to hear that you enjoyed our location. The breathtaking views from every room are truly spectacular, and we are glad that this contributed to making your stay even more memorable. We thoroughly enjoyed having you as our guest and hope to welcome you back on a future visit.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karen D
Laguna Beach, California
3
Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.
Date of stay: July 2024
Review collected in partnership with Best Western
Ask Karen D about Best Western New Smyrna Beach Hotel & Suites
Thank Karen D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 4, 2024
Dear Karen D, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to know how much you enjoyed our comfortable rooms and exceptional hospitality. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure to host your visit, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rickharrold
Melbourne, Florida
1
We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask rickharrold about Best Western New Smyrna Beach Hotel & Suites
Thank rickharrold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 1, 2024
Dear rickharrold, Please accept our gratitude for posting wonderful feedback about your stay at Best Western New Smyrna Beach Hotel & Suites. It is nice to see you liked our pool and that our excellent location with access to the beach and many dining and shopping nearby worked well for you and made your time with us even more memorable. Thank you for your generous recommendation. We hope you are already planning another visit; we look forward to it.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adlin12024
1
The Location, Room Views, and Staff made for a Good experience! The Elevators were out, and the room wasn’t as clean as it could be, but after I wiped down a few surfaces it was fine. I would recommend staying here still and would stay again!
Date of stay: June 2024
Review collected in partnership with Best Western
Ask adlin12024 about Best Western New Smyrna Beach Hotel & Suites
Thank adlin12024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 28, 2024
Dear adlin12024, Thank you for highlighting our great location and room views! We are delighted you enjoyed your experience despite the temporary elevator issue and cleaning oversight. Your recommendation means a lot to us, and we look forward to welcoming you back to Best Western New Smyrna Beach Hotel & Suites!
Best Regards,
Dan Jordan,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.