Rooms need updating. Rooms have an excellent lay out. Location is great. The view from every room is spectacular.
870
377
119
60
88
brent285
Nice spot
Reviewed Jul 4, 2024
Every room has a nice ocean view. Perfect to sit outside on the balcony and watch the sunrise on the 2 chairs and table to sit your coffee on.
Date of stay: July 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
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Sleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Jul 4, 2024
Dear brent285, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the fantastic ocean and sunrise views. Our team works hard to ensure our guests have a memorable stay, and it's wonderful to hear that you had such a great experience. We can't wait to have you back for another relaxing visit.
Best Regards,
Dan Jordan
General Manager
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,514)
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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12 - 17 of 1,514 reviews
patty185
1
Date of stay: July 2024
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 5, 2024
Dear patty185, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to hear that you enjoyed our location. The breathtaking views from every room are truly spectacular, and we are glad that this contributed to making your stay even more memorable. We thoroughly enjoyed having you as our guest and hope to welcome you back on a future visit.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karen D
Laguna Beach, California
3
Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.
Date of stay: July 2024
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 4, 2024
Dear Karen D, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to know how much you enjoyed our comfortable rooms and exceptional hospitality. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure to host your visit, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rickharrold
Melbourne, Florida
1
We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask rickharrold about Best Western New Smyrna Beach Hotel & Suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 1, 2024
Dear rickharrold, Please accept our gratitude for posting wonderful feedback about your stay at Best Western New Smyrna Beach Hotel & Suites. It is nice to see you liked our pool and that our excellent location with access to the beach and many dining and shopping nearby worked well for you and made your time with us even more memorable. Thank you for your generous recommendation. We hope you are already planning another visit; we look forward to it.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adlin12024
1
The Location, Room Views, and Staff made for a Good experience! The Elevators were out, and the room wasn’t as clean as it could be, but after I wiped down a few surfaces it was fine. I would recommend staying here still and would stay again!
Date of stay: June 2024
Review collected in partnership with Best Western
Ask adlin12024 about Best Western New Smyrna Beach Hotel & Suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 28, 2024
Dear adlin12024, Thank you for highlighting our great location and room views! We are delighted you enjoyed your experience despite the temporary elevator issue and cleaning oversight. Your recommendation means a lot to us, and we look forward to welcoming you back to Best Western New Smyrna Beach Hotel & Suites!
Best Regards,
Dan Jordan,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FellowTraveler50470
1
Enjoyed staying in this hotel over the last 6 years. However, my recent stay included, highly inflated room rates as well as a $22.00 per day parking fee. As a member of the rewards program, my 'pay with points' promotion was wiped out with fees. Will not be staying here again.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask FellowTraveler50470 about Best Western New Smyrna Beach Hotel & Suites
Thank FellowTraveler50470
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 22, 2024
Dear FellowTraveler50470, Thank you for your loyalty to our brand. We want to ensure our services properly reflect the benefits earned by our valued members, so we appreciate your comments about pricing. We assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will stay with us again so we can deliver the type of experience you should always expect from our hotel.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.