Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.
Dear Karen D, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to know how much you enjoyed our comfortable rooms and exceptional hospitality. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure to host your visit, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.
Dear rickharrold, Please accept our gratitude for posting wonderful feedback about your stay at Best Western New Smyrna Beach Hotel & Suites. It is nice to see you liked our pool and that our excellent location with access to the beach and many dining and shopping nearby worked well for you and made your time with us even more memorable. Thank you for your generous recommendation. We hope you are already planning another visit; we look forward to it.
Best Regards,
Dan Jordan
General Manager
The Location, Room Views, and Staff made for a Good experience! The Elevators were out, and the room wasn’t as clean as it could be, but after I wiped down a few surfaces it was fine. I would recommend staying here still and would stay again!
Dear adlin12024, Thank you for highlighting our great location and room views! We are delighted you enjoyed your experience despite the temporary elevator issue and cleaning oversight. Your recommendation means a lot to us, and we look forward to welcoming you back to Best Western New Smyrna Beach Hotel & Suites!
Best Regards,
Dan Jordan,
General Manager
Enjoyed staying in this hotel over the last 6 years. However, my recent stay included, highly inflated room rates as well as a $22.00 per day parking fee. As a member of the rewards program, my 'pay with points' promotion was wiped out with fees. Will not be staying here again.
Dear FellowTraveler50470, Thank you for your loyalty to our brand. We want to ensure our services properly reflect the benefits earned by our valued members, so we appreciate your comments about pricing. We assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will stay with us again so we can deliver the type of experience you should always expect from our hotel.
Best Regards,
Dan Jordan
General Manager
A is also for Andrea. Ms. Andrea helped us daily at the front desk with odds and ends plus helping us extend our stay one night. Clean pool and tidy pool area with plenty of shade. Easy access to the beach, parking garage, dining, shopping, plus beach drive on was a breeze. We cannot wait to come back! Thanks again!
Dear GoPlaces60099595190, We are delighted that our service and accommodations exceeded your expectations and that you particularly loved our pool. We also want to thank you for mentioning our convenience to the beach, various restaurants, and shopping. Thank you for mentioning our staff, notably Andrea. She is a real asset to our team, and we will be sure to share your compliments with her. It was our pleasure hosting you at Best Western New Smyrna Beach Hotel & Suites, and we love knowing that we will be your hotel of choice whenever you are in the area.
Best Regards,
Dan Jordan
General Manager
