We would HIGHLY recommend this hotel to enjoy the BEACH, POOL and surrounding area. We enjoyed our stay and ALL the restaurants and shops.
870
377
119
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Karen D
Laguna Beach, CaliforniaBest Hotel in New Smyrna Beach, Florida
Reviewed Jul 3, 2024
Gorgeous ocean view from every room is the advertisement, and ours was outstanding. The staff is outstanding! We had helpful and friendly service from the moment we came to the hotel, and immediate in resolving 2 minor problems. The rooms are clean, large, and comfortable. I highly recommend this hotel.
Date of stay: July 2024Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded Jul 3, 2024
Dear Karen D, Thank you for the excellent review of Best Western New Smyrna Beach Hotel & Suites. We are pleased to know how much you enjoyed our comfortable rooms and exceptional hospitality. Our breathtaking ocean views are truly spectacular, and we love that this helped make your stay even more memorable. It was our pleasure to host your visit, and we look forward to seeing you soon.
Best Regards,
Dan Jordan
General Manager
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,516)
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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16 - 21 of 1,516 reviews
rickharrold
Melbourne, Florida
1
Date of stay: June 2024
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded July 1, 2024
Dear rickharrold, Please accept our gratitude for posting wonderful feedback about your stay at Best Western New Smyrna Beach Hotel & Suites. It is nice to see you liked our pool and that our excellent location with access to the beach and many dining and shopping nearby worked well for you and made your time with us even more memorable. Thank you for your generous recommendation. We hope you are already planning another visit; we look forward to it.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adlin12024
1
The Location, Room Views, and Staff made for a Good experience! The Elevators were out, and the room wasn’t as clean as it could be, but after I wiped down a few surfaces it was fine. I would recommend staying here still and would stay again!
Date of stay: June 2024
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 28, 2024
Dear adlin12024, Thank you for highlighting our great location and room views! We are delighted you enjoyed your experience despite the temporary elevator issue and cleaning oversight. Your recommendation means a lot to us, and we look forward to welcoming you back to Best Western New Smyrna Beach Hotel & Suites!
Best Regards,
Dan Jordan,
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FellowTraveler50470
1
Enjoyed staying in this hotel over the last 6 years. However, my recent stay included, highly inflated room rates as well as a $22.00 per day parking fee. As a member of the rewards program, my 'pay with points' promotion was wiped out with fees. Will not be staying here again.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask FellowTraveler50470 about Best Western New Smyrna Beach Hotel & Suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 22, 2024
Dear FellowTraveler50470, Thank you for your loyalty to our brand. We want to ensure our services properly reflect the benefits earned by our valued members, so we appreciate your comments about pricing. We assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will stay with us again so we can deliver the type of experience you should always expect from our hotel.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GoPlaces60099595190
1
A is also for Andrea. Ms. Andrea helped us daily at the front desk with odds and ends plus helping us extend our stay one night. Clean pool and tidy pool area with plenty of shade. Easy access to the beach, parking garage, dining, shopping, plus beach drive on was a breeze. We cannot wait to come back! Thanks again!
Date of stay: June 2024
Ask GoPlaces60099595190 about Best Western New Smyrna Beach Hotel & Suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 19, 2024
Dear GoPlaces60099595190, We are delighted that our service and accommodations exceeded your expectations and that you particularly loved our pool. We also want to thank you for mentioning our convenience to the beach, various restaurants, and shopping. Thank you for mentioning our staff, notably Andrea. She is a real asset to our team, and we will be sure to share your compliments with her. It was our pleasure hosting you at Best Western New Smyrna Beach Hotel & Suites, and we love knowing that we will be your hotel of choice whenever you are in the area.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
purplemountaing
1
I do not recommend this hotel no matter what.
It is not clean, has a terrible policy for just about everything.
Date of stay: June 2024
Review collected in partnership with Best Western
Ask purplemountaing about Best Western New Smyrna Beach Hotel & Suites
1 Thank purplemountaing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded June 15, 2024
Dear purplemountaing, Thank you for reviewing our hotel. We are deeply sorry that we did not meet all of your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We hope you will stay with us again so we can deliver the type of experience you should always expect from our hotel.
Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.