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Robert R
Atlantic Beach FL, United States

Extremely Helpful Staff

5.0 of 5 bubblesReviewed May 23, 2024
Booking.com screwed up the reset but front desk staff took care of everything. Facility was clean. I really enjoyed my stay
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this review
Responded May 23, 2024
Dear Robert R, Thank you for your kind words! We're thrilled to know that our commitment to spotless accommodations met your expectations. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. It’s guests like you who make our work so rewarding. Thank you for being our guest at Best Western New Smyrna Beach Hotel & Suites, and we hope to be your first choice every time you visit the area.

Best Regards,
Dan Jordan
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,517)
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Traveler rating
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All reviews ocean view holiday inn new smyrna full size fridge separate bedroom front desk staff living area beds were comfortable great room get away nice pool across the street kitchenette bw balcony beach nsb
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Reviewed May 18, 2024

Very clean, very friendly helpful staff. Nice restaurant for breakfast. And, the best part, it is dog friendly. While pups aren't allowed on the beach at the hotel, we were directed to an area about three miles away where we were able to walk on the beach (on leash) with our dog.
We enjoyed our ocean view too!
We will be back!

Date of stay: May 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nora K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded May 18, 2024

Dear norakL6633GB, We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We strive for excellence, so we are delighted you appreciated not only our spotless property and quiet atmosphere but also our prime location. It was our pleasure hosting you at Best Western New Smyrna Beach Hotel & Suites, and we love knowing that we will be your hotel of choice whenever you are in the area.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2024

Our 2nd time staying here. Very clean friendly and accomodating! Restaurant offers delicious breakfast selections!

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank roymR7935QM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded May 17, 2024

Dear roymR7935QM, Welcome back! We are glad you chose Best Western New Smyrna Beach Hotel & Suites for your getaway. It is great knowing you enjoyed your stay and liked our comfortable accommodations and breakfast. Kind comments like yours encourage our team, and we look forward to sharing your feedback. Thank you for making us your preferred choice for every visit, and we hope to see you again soon.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2024

My overall view is wonderful. From the Hotel itself beautiful and the view from the room breathtaking.The entire Team who worked there were awesome all the Team. Always helpful and always smiling.Great experience.

Date of stay: May 2024
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank lscheid123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded May 13, 2024

Dear lscheid123, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites and letting us know how much you enjoyed our beautiful property and the breathtaking views. Our team takes great pride in crafting exceptional experiences that ensure each guest leaves richer than they arrived. We are delighted to read that their hospitality enriched your stay. We appreciate your kind words and look forward to welcoming you back for another great stay!

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2024

Dana at the front desk was absolutely amazing. She made our stay super comfortable and was very attentive. We will definitely be back due to her great customer service.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Danielle L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded May 10, 2024

Dear Danielle L, We are grateful for your kind review. It was delightful to learn that you had an outstanding experience with our staff and that they went above and beyond to meet your expectations. We appreciate your generous words about Dana and will share your compliments with her. We are thrilled to hear that you have already made plans to stay with us again at Best Western New Smyrna Beach Hotel & Suites. We look forward to the opportunity to host you once more and provide you with another memorable experience.

Best Regards,
Dan Jordan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2024 via mobile

This Hotel is dated and not clean at all. Our bathroom was disgusting. Toilet was loose from the floor, and seat was loose from Toilet.
There was what appeared to be black mold in caulking around tub, Toilet and between tub and vanity.

Look for other options in NSB.

Room tip: They also charge $20.00/day to park in their lot.
Date of stay: April 2024
Trip type: Traveled with family
Thank Jack M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Best Western New Smyrna Beach Hotel & Suites, responded to this reviewResponded April 25, 2024

Dear Jack, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are truly sorry to learn about the issues you encountered with cleanliness and maintenance issues in your room. This is not reflective of the high standards we strive to maintain. We do not take these concerns lightly, as this is an essential priority. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We value your feedback and hope to welcome you back for an improved stay.

Best Regards,
Dan Jordan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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