This Hotel is dated and not clean at all. Our bathroom was disgusting. Toilet was loose from the floor, and seat was loose from Toilet.
There was what appeared to be black mold in caulking around tub, Toilet and between tub and vanity.
Look for other options in NSB.
Dear Jack, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are truly sorry to learn about the issues you encountered with cleanliness and maintenance issues in your room. This is not reflective of the high standards we strive to maintain. We do not take these concerns lightly, as this is an essential priority. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We value your feedback and hope to welcome you back for an improved stay.
Best Regards,
Dan Jordan
General Manager
This place was awesome. The location right on the Atlantic was unbeatable. We had an oceanfront King Parlor room, #415, with 180 degree views. So many restaurants, grocery stores and convenience stores nearby, many within walking distances. Had a quaint little restaurant, a great fitness room, a great pool and ample well lit parking. At night it was so dark and quiet, so restful. The room was huge, immaculately clean, had a kitchenette and two separate, very long balconies facing the ocean. We rarely even saw other guests on our floor. And the staff here was amazing---April, Dana and especially Kaleigh, who had the patience of a saint with us when we used 11 BW Travel Cards to pay for our stay. Then when we checked out, we were told we had a $76 CREDIT!!! We also got a ton of points on our BW Rewards Account for our stay. What more could anyone ask? We will definitely come back here again, and use it every year for our Atlantic coast March getaway headquarters. A+++! We LOVE Best Western!
Dear FallFoliageFellow, We are pleased to receive such high praise for your recent stay at Best Western New Smyrna Beach Hotel & Suites! Your detailed feedback about our oceanfront King Parlor room, amenities, and the attentive service provided by April, Dana, and Kaleigh truly warms our hearts. We are delighted you found everything to your satisfaction and look forward to being your March getaway for years to come. Thank you for your wonderful review and for choosing to stay with us!
Best Regards,
Dan Jordan
General Manager
The hotel is in a great location! You're close to everything, food, shopping and the historic downtown area while being directly on the beach. It is an older building, and the age is definitely visible around the property, but it seems to be well-maintained. It was really nice to have a large fridge and microwave to keep our extra food costs down with snacks and light meals during the day.
The pool towels are very small and thin. If you plan to swim or go to the beach you should definitely bring your own beach towels.
There was plenty of parking available for the guests. We live local and my husband was able to come visit after work. We were worried about parking for him but there was a dirt lot next to the hotel and he was able to park there.
After the beach closed to traffic, we had it all to ourselves. The area seemed mostly residential and there weren't a lot a people around. This was a great, affordable beach trip and we appreciated the getaway.
Dear FLGirlForever, We are thrilled you enjoyed your beach trip at Best Western New Smyrna Beach Hotel & Suites! Our prime location offers easy access to various amenities and attractions, making it a convenient choice for travelers like you. While our property may show its age, we take pride in maintaining it to ensure a comfortable stay for our guests. Thank you for your feedback about the pool towels; we'll certainly take that into consideration for future improvements. We appreciate your positive remarks and hope to welcome you back for another memorable stay soon!
Best Regards,
Dan Jordan
General Manager
I needed to work while my wife and I visited family in Mew Smyrna Beach FL. I asked the desk clerk to show me the internet speed of his desk top computer. It was 1.4 GB per second. I assumed my room internet speed would be least 100MB per second. It was not. The room internet speed was 8 MB/ second . Not useable for business. I told the front desk. They were empathetic but nothing they could do. I was unpacked and only there for two nights so I bought a long USB cord with apple lightning connector to keep my phone charged, ran it to the deck and used my phone as a hot spot. Worked well enough and the suites have two separate rooms so I did not bother my wife when making calls.
If 8Mb per second internet is okay for you/your family, the carpets and furniture is old and worn but the master bed was comfortable and the suite comes with a very nice mini kitchen.
The Ocean front view is excellent and you can watch a rocket launch from Cape Canaveral (15 miles away) from the 7th floor deck.
Pricing seems to be close to the Hampton Inn but you are on the beach.
If not for the slow internet, I would stay here again. My wife loves beach views.
Dear Warren670, Thank you for sharing your recent stay experience. While we're glad you found many aspects of your stay to be okay to excellent, we apologize for any inconvenience caused by the internet speed. It's wonderful to know you enjoyed the oceanfront view and the comfort of our suites. We'll certainly take your comments into consideration for future improvements. Thank you for your understanding, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!
Best Regards,
Dan Jordan
General Manager
A very nice place to stay. Real nice clean suite. Comes with two beds in a seperate room, large bathroom and a very nice roomy kitchen living room area with the door leading to the balcony. Among the top places I've every stayed at.
Dear Poornojo1, We're thrilled you had such a positive experience at Best Western New Smyrna Beach Hotel & Suites! It's fantastic to know that you enjoyed the cleanliness of your suite and the spaciousness of the accommodations. We appreciate your kind words and hope to welcome you back for another wonderful stay soon!
Best Regards,
Dan Jordan
General Manager
